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Business Profile

Ranches

Royal Lee Ranch

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/22/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    At the last of august i paid 257.00 for 30 trees - ipaid them thru afterpay! Royal lee ranch needs to refund me or provide the trees - at this point i just want my money! They have blocked me on social media and email

    Business Response

    Date: 10/26/2022

    Mona received her tree's on October 7, 2022 per the screen shot of our conversation. She wasn't blocked, I think fb was having issues that day. We ended up emailing each other and resolved the problem. 

    Customer Answer

    Date: 10/26/2022



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 18220322, and find that this resolution is satisfactory to me.




    Sincerely,



    Mona ******

  • Initial Complaint

    Date:09/21/2022

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In May 2022 I ordered $445.20 worth of hybrid willow trees with a shipping time of two weeks. After not receiving the trees for two months I contacted the business and requested a reimbursement. Jennifer *****, owner or employee, said she would send my reimbursement. It's September 21st and I have not received my money back. I've been in contact through text messages through this incident and there is always an excuse as to why she has not sent me my money back.

    Business Response

    Date: 10/26/2022

    I have already started the refund process. I did apologize to the customer. My Mom had fallen and broken her hip and we were out of state for over a month. First the hospital then rehab. I did offer to send the tree's but he refused and just wanted a refund.

    Customer Answer

    Date: 10/26/2022



    Complaint: 18220309



    I am rejecting this response because:  they have only refunded me $100 of the $445 that is owed to me. It took 4 months to get that back. The company has since blocked me on their social media where we were communicating and so now there is no way to communicate when I’m getting the remainder of my refund.  They do not answer their telephone on the number provided on their website and never return calls. 



    Sincerely,



    Blake *******

Royal Lee Ranch is NOT a BBB Accredited Business.

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