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Business Profile

Air Conditioning Contractors

Rack Air

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Conditioning Contractors.

Complaints

This profile includes complaints for Rack Air's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Rack Air has 2 locations, listed below.

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    • Rack Air

      1133 N Woodland Blvd Deland, FL 32720-2249

    • Rack Air

      127 S Florida Ave Deland, FL 32720-5443

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:01/10/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I feel we were forced to pay for an error by a Comfort Service technician. My wife and I are Comfort Service annual service contract-holders and, recently, we received the orange postcard reminding us it was time to schedule the routine maintenance of our home AC/heating system. Though our AC system was working perfectly well, I called and made an appointment for Friday, Dec. 9. The serviceman who showed up was David. David soon told us something to the effect that a part was running poorly and needed to be replaced (an ACR-070 capacitor, see attachment). As non-technical folks, we accepted that recommendation, costing us $60 (in addition to the renewal of our annual contract, $160).
      An hour or so after David left, we noticed that the house was getting colder and colder. I looked at the thermostat (which was set to turn on the AC when the house got up to 75 degrees), and saw, though the temperature registered 73 degrees, the AC was still running. I tried to turn off the AC at the thermostat, but both the outside AC unit and the inside blower continued to run.
      We called Comfort Service to get the problem corrected, and another technician, Alex, showed and checked the system. He told us a part was burnt out (a CRT-1005, see attachment) which turns the AC on and off, and we would need to pay another $105.
      Our AC system was operating perfectly fine before David's visit, and within minutes after he completed the servicing of our system a part supposedly burns out? Clearly something David did during the servicing, accidentally no doubt, caused the part to malfunction. And it's unfair for us to have to be made to pay for a second part due to improper servicing of a system that had been working just fine. We contacted Blain A****** of Comfort Service a month ago and got absolutely no response. Thank you. BBB Rep, for your time and attention to this matter.

      Business Response

      Date: 01/24/2023

      Good Morning,

      I emailed a response back on 1/11/2023 to *******************

      We received your email on complaint case # *********
      Our Vice President spoke to Mr. ***** and they have come to
      a resolution. Mr. ***** was issued a complete refund.

      Please let me know if you need any more information.

      Sincerely,
      Christine R*****
      *****************************

      Customer Answer

      Date: 02/02/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** *****

    Rack Air is NOT a BBB Accredited Business.

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