We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Concrete Repair

Advanced Masonry Services, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/11/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Advanced Masonry Services, LLC to complete all concrete pads, walls, etc. as shown on attached contract. I have had them working on the job and have paid them $136,250.00 of the $150,000.00 per the contract. I informed them that they needed to get moving on the project as I was being delayed and was suffering costs due to holding my trusses and other projects from being undertaken. At this point they informed me that they wanted more money to finish the job as concrete prices had gone up. First they wanted 10k, then 20k then 30k. I argued that it wasn't my fault or responsibility for more money due to the prices increasing. Advanced Masonry then walked off and abandoned the job. I hired legal counsel to assist in getting them to finish the job but each time we thought they would come and finish they would argue for more money or to lessen the requirements for them to complete. Upon their bad faith negotiations I had another expert come out to the property. The third party then informed me that despite me paying roughly 90 percent of the contract that Advanced Masonry only completed maybe 60 percent of the job. Therefore, it was going to cost me an addition 30-40k to complete the job that they were already contracted to complete. I have now had to hire a third party to complete the job so that I will no longer be charged for delaying other portions of my project. I have included an estimate from a third party that does not account for all of the work, but at least the work to get my trusses.

    Business Response

    Date: 01/09/2023

    Business Response /* (1000, 12, 2022/11/29) */
    Advanced Masonry Services denies all allegations by Consumer. However, the Complaint has been resolved and the parties have settled all differences to everyone's satisfaction.

Advanced Masonry Services, LLC is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.