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Business Profile

Drywall Contractors

Titan Drywall LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Drywall Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/09/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had damages to the walls and ceilings of my home from *************** contacted highly-rated,licensed, & insured drywall companies in my area to perform the damage. ***** ****** owner of Titan Drywall LLC, advertised extensively as licensed & insured (I've learned they are neither), responded to my inquiry and indicated his business could do ALL the work needed and he was sending his employee, ******** ******** to evaluate and estimate the job. On 11.6.23, I entered into a contract and provided a deposit. Work as to begin on 12.7.23 and complete 1.5.24. This timeline was outlined by ******** who assured me that this was more than enough time.The work did not begin on time. My ****************** were not fully protected. Construction debris and trash were left on site for weeks on end. Several times there was no work performed for weeks. The completion date was missed and no new completion date was provided, even after I pressed several times explaining additional work by other contractors needed to occur and was dependent on the Drywall and painting job being complete. When I provided a breakdown of events, including the dates the job site was abandoned, pictures of damages to my home and substandard work and asked Mr. ***** to address the situation, I was assured that 'it would be made right.' It was not. On 2.21.24, they took their equipment (but left debris and trash) and fully abandoned the job, leaving me with damages, unfinished work, & work that needed to be redone. They had been paid 80% of the contracted work as well as 100% of a small change order needed to remove moldy building materials discovered in the master bathroom during renovation. As a result, cleaners were hired to clean the site so it was safe for occupancy, materials (trim, air vents) removed without consent were replaced, & other contractors were engaged to complete the job. I have text, email, & photo evidence of events and shared this with Mr. ****** demanding $7998.05 before litigating.

    Customer Answer

    Date: 01/30/2025

    The business owner has responded to me and has accepted full responsibility for my stated damages and does not dispute the amount.

    Please keep this file open until February 14, 2025 as on or before that time the business owner and I will reach a legal settlement or it will be determined that litigation is required. I will submit an update on or before February 14, 2025. Thank you.

Titan Drywall LLC is NOT a BBB Accredited Business.

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