Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23492152
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** ******* recall they wouldn't fix. They should be criminally charged but we know that won't happen. This needs to be seen by any and all buyers. The card given to us shows they knew that it would be empty in 5k miles, they didn't care if car caught fire with my family in it, the recall said it could catch fire and that's the reason we wanted it fixed. No car eats a half qrt of oil in 1k miles without a leak and we had no leak, it was the oil rings. The writing on the card is what they gave us showing they knew it would be dangerous if we went the 5k miles. Really would like our old car fixed and allow us to get it back fixed and take the new one we had to get so we didn't get hurt because of their arrogance and ignorance. Have proof **** knew and still wouldn't fix, so we would have to buy a new car from them again. Which we didn't want to do. We wanted ours fixed, but couldn't take the chance of injury to my wife and granddaughter.

  Business Response

  Date: 06/24/2025

  As an expected answer to this complaint, we have done everything we can to accommodate Mr. ******** They came in for an oil consumption test, which the vehicle did not fail. The vehicle burned .4 quarts of oil in ***** miles. Which is under ***** allowable consumption of 1quart per ***** miles. Which we agree doesn't make sense, but that's a KIA ******* not Deland KIA policy.  At the time of the first test, there was no recall out for the oil rings. Now that the recall is out, it was on Mr. ********* CARFAX, which he brought up to ****, **** asked if he wanted it performed and he declined. The recall on his CARFAX, and what this whole ordeal is about, is really a test, then if the vehicle fails it gets a motor. Since we took the vehicle in on trade and its is ours, we performed that test that Mr. ******* declined, and it passed ***'s standards and is in fine working order, which is what we told him 2-3 months ago. At no point did anyone "scare" them into buying a vehicle. **** gave them the card in the picture with the note about 5k miles so they can call corporate and complain about the consumption, because at the dealer level we cant do anything about it. 

  Customer Answer

  Date: 06/26/2025

  Per usual you lied again, I never denied anything and you know you're being deceitful, I do agree **** did say it didn't meet Kias standard of defective oil rings. I denied no tests, as you see I did 2 consumption tests because even you said it's not normal for a car to consume that much oil. Then you said their was "no" recall when I brought it to your attention. I have a case #******** from *** customer care. As you read thr recall it said they would run tests and determine if it needs a oil pressure warning system, that DeLand kia never offered to install, and the recall doesn't say we think, it says your vehicle is identified as one with the defect. They wouldn't give my wife a loaner car so they could hold car for ***** hrs for this test. So if thats what their using as a refusal, that's bad faith blaming and they know it, we offered to leave the car multiple times if they would accommodate us with a loaner because we have a grandchild we take care of and couldn't go without a vehicle. We explained that to them, more then once and when they heard we wanted it fixed to trade In, we were swamped with calls by them, ready to sell me a car but not fix mine. So in the end you have been a bad car dealer and yes you can blame *** corporate for this, but your customer service Is well below par, and I'm not going away. 

  Business Response

  Date: 07/07/2025

  In accordance with Kia ********** we have taken every possible step to assist *** and Mrs. ******* in their predicament. We believe that it is totally irrational for us, the dealer, to bear entire responsibility for rebuilding an engine at our expense in order to satisfy *** and Mrs. ******** In an attempt to prove a claim, we tested the car several times, but each time it passed Kia ********* Mrs. ******* and *** ******* were not pleased with the result. Furthermore, we never pressured the customer to purchase a new car, rather, it was the customer who contacted us for assistance in trading it in.

  Customer Answer

  Date: 07/09/2025

   
  Complaint: 23492152
  
  I am rejecting this response because: Their liars. They know any car using a half quart of oil every 1k miles, needs new rings and if they sell that vehicle saying it passed all the test, they should be sued. In noway is a car supposed to use a half quart every 1k miles. Then tell me run it 5k out of oil and blow it up. We will fix under drive train warranty. I have every oil change documented  and that car was well maintained and as for not making us buy and we reached out for a trade would be right and anyone with common sense would, knowing if the motor blows at 101k, miles we would of been responsible for repair and I didn't want to take the chance of it blowing and catching fire. So they can try to defend their lies all they want. Bottom line is no vehicle without a leak should consume half quart of oil every 1k miles. They had no remedy. I did their little test twice and showed it was going through a half quart every 1k miles. Instead of fixing it like they should have, they blame and deflect. It's coming towhere I'll have to get a attorney, this kinda business practices is absolutely below  BBB standard for a business to run and if they sell that car to another victim, they should lose their BBB stature. That's just pushing their problems on to someone else. Have them take it to a place where their mechanics aren't involved and I would bet it fails all the test. I will say this, I will never do business with these liars and cons ever again. They know they had us by the ***** and the only place we could get a fair price was from them, because they knew to buy it back and lie about its *** standards. If a half quart every 1k miles isn't a good enough reason to fix a car with a recall on it for that problem, then nothing I say will change that. This is all a big headache and that's what their doing to millions of us. How their still accredited by the BBB is astonishing, how their still in business amazes me. More people will be reaching out that got the same treatment from these cons. When enough of us have, hopefully they lose their accreditation..
  
  Sincerely,
  
  ****** *******

  Customer Answer

  Date: 07/10/2025

   
  Complaint: 23492152
  
  I am rejecting this response because: see they want to claim  we did all we could do and it's a warranty claim, it was a recall, and if the motor would  have blown up, then yes its under warranty. So yes I am seeking legal counsel and they're right, nothing they do will make this right. So if they think this is how they should do business then maybe the BBB needs to note that on their site about deland kia, or *** in general. They know we were under a recall, we showed them that more then once and they know a half quart in 1k miles is the rings they had a recall on. This will have to goto court and should also be noted on their BBB certification. They say their so innocent and did the tests. No you did a consumption test, you were supposed to do another test but wouldn't give us a loaner to do said test. So deland kia is full of lies and deceit and if the BBB thinks this is the way any business should do business then keep them accredited, if not then they should have a note on their accreditation. More people need to know just because *** thinks its okay for someone to lose a half quart every 1k miles is good business, doesn't mean it's good business. Specially when *** was the one who sent out the recall. Amazing how they can't see their flawed thinking. So as a customer I should just take it and not have a problem with them fixing a recall, because all of a sudden *** don't think losing a half a quart every 1k miles is worth changing a motor and putting my family at risk. In the end it will cost you more then changing my rings. So all this blah blah from deland Kia is garbage and in noway should the BBB accredit such behavior. They want to blame *** but when we called *** consumer they gave us a case # and assured us that our car was one in this recall. Now they will sell the car saying we did all these tests and when the poor buyer of this used car doesn't get the same warranty, they should sue Deland Kia also. Deland Kia knows if it runs to the 5k **** for a oil change the  damage to the motor will be so bad that the used car buyer will be stuck with a lemon car. They can say what they want to you but in open court we will get to the bottom of this and it will show how *** consumers office gave a case# and a letter stating our car was one effected. They can lie to you all they want but when under oath it's a whole new ball game. If they don't like this response then you should have erectified it like the recall said you would., instead of excuses and deceit. 

  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 07/09/2025

  Since we started doing business with *** and Mrs. ******* in 2019, they have never experienced any issues. It appears that nothing we say will be liked or believed by *** and Mrs. ******** We are limited in what we can do, and in order to file a warranty claim, we must follow ***** procedures. We don't work in that manner; thus, we can't or wouldn't simply conduct fraud to satisfy a customer. We conducted the test as requested by *** in order to file a warranty claim. The car went by twice. What else could we do? I'm not sure. If it were allowed, we would have been delighted to have been able to replace the motor as part of the warranty claim. We do agree that a motor shouldn't lose a quart every 1000 miles; we just don't think we should have to cover the cost of replacing the motor. We have not been dishonest or disrespectful to *** and Mrs. ******** It's terrible that they hold us responsible for the circumstance when all we did was try to assist them and treat them with dignity. We did give them a good deal and help them because we value them as a good customer over the past 6 years with sales and service. *** and Mrs. ******* might consider speaking with *** directly rather than the dealer, who has no authority to approve or reject warranty claims, if they choose to hire legal counsel.

• Initial Complaint

  Date:03/21/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As I looked over my complaint I realized I wrote that my daughter HAD received the Permanent license plate but she has NOT. Two months later and she is still waiting for her permanent Plate. Please inform the company of this quit and that they had just hired someone else and so finalizing her deal and getting the plates would take time. At that point I went in to Deland Kia myself (Plate expired 2/27) on March 10 because in addition to everything else going on my daughter was unable to roll down the passenger side window of her brand new vehicle on several occasions and so a Service appt had been made. While I was there I spoke with **** *****( Finance Manager) who came clean about the fact that information had been incorrectly inputted by one of his employees and admitted that THEY had made a mistake and until it was corrected my daughter would be unable to make the first payment. At that point I requested he either make that first payment or reimburse my daughter for the over $800 they charged my daughter in the contract for fees they charge for handling the title and registration paperwork. He promised he would get back to us but to date, my daughter nor I have not heard from either ****-****

  Business Response

  Date: 04/08/2025

  metal plate was delivered to customer at door step on thursday 3/27/25 at 4:31pm please see attachment. ***** shows delivered at door on the right side of door step. 

  Business Response

  Date: 04/08/2025

  metal plate was delivered to customer at door step on thursday 3/27/25 at 4:31pm please see attachment. ***** shows delivered at door on the right side of door step.

  Customer Answer

  Date: 04/08/2025

   
  Complaint: 23097872
  
  I am rejecting this because:

  Fees charged for processing the plate were botched by Deland  Kia  . 

   

   

  
  Sincerely,
  
  ******* *****

  Customer Answer

  Date: 04/07/2025

  Although the license plate was received almost 2 mos later and the day AFTER the plate expired I am still requesting a refund because this caused countless hours of phones call , emails and aggravation for a mistake the Deland has admitted to. The administrative fees for the processing of the title and registration has to be refunded. I will continue to pursue it through whatever means necessary. 

  Business Response

  Date: 05/02/2025

  After reviewing the complaint we are willing to refund ******* ***** the $399.   The tag fees of $406.86 were used to pay for processing the title work.  The actual cost was $436.15, so $29.29 was covered by us.  We have attached copies of the title work with the cost circled.

  If the customer is willing to accept our offer we will send a check out.

  Customer Answer

  Date: 05/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  
  I do need to know the details of How and When I will receive my check. 
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The car was bought and I looked at the engine bay before purchase. We settled with the finance person as the dealership prepped the car. *** salesman ******* said there mechanics would clean the engine bay and the entire car for us. When I looked at the car the engine cover was fine. I opened the hood 4 days later to find it looking like a pressure washer had torn it apart. I called ******* asking if they had pressure washed my car to clean the engine bay and his answer was yes why? I explained to him what had happen. That the force of the psi washer had ripped apart the cover and it was not like that when I reviewed the car for purchase. I asked him to replace it as it decrease the value of my car. He stated it's only a cover you really don't need it replaced. I said please replace it as the cover was not like this upon my prior purchase. He said he would ask his boss. I had to call him back as I never heard anything for 24 hrs. He again stated I didn't need to have it replace cause it doesn't affect the driving of the car. I explained to him that I would contact the BBB and the commissioner of the *** and file a complaint if I didn't hear back in 24 hrs. from his boss. Car was purchased on 3/2/2025.

  Business Response

  Date: 03/14/2025

  Spoke to customer and we have ordered a engine cover for him, should be here in a few days will stay intouch with customer to assure he is taken care of.

• Initial Complaint

  Date:02/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22997982
  
  I am rejecting this response because:

  Please see attachment.
  
  Sincerely,
  
  ****** ******

  the end which stated they where for the same thing, made no sense to me. I was also charge $102 for title, registration, and/or license fee. I do not understand now more than ever what the $1398.99 plus tax fee/interest is for if vehicle is not Pre-Certified and ***** stated it was a complimentary wash and gas? Which $1398.99 x7.29%+78(pymts)=$1,760.69 (charge wasn't discussed prior to financing) for what exactly? But once again I was bamboozled in believing this was also legitimate. Under Florida's Deceptive and Unfair Trade Practices Act (FDUTPA) (Chapter 501), Part II, is designed to protect consumers from unfair, deceptive, and misleading business practices, including those involving misrepresentation of goods, services, or pricing. Under ****** due to the dealership misrepresented the vehicles history, condition, and pre-certification status, and charged fees for services they did not perform but charged; also FL Statute ******* (3) (4) (5) & (18) all apply to this case.

  Business Response

  Date: 03/12/2025

  We did a used car inspection on the vehicle and did an oil change / filter before offered for sale. I did attach a copy of the the vehicle repair order and a copy of the "TC03" showing as a active policy with term and mileage coverages, vehicle was sold as descirbed. Any further questions or concerns please feel free to reach back out.

  Business Response

  Date: 03/31/2025

  I sent the active policy showing certfication of the vehicle we sold the car as described. Vehicle was sold as a certified vehicle.

• Initial Complaint

  Date:02/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22942925
  
  I am rejecting this response because:

  Deland Kia is still in possession of my 2013 ***************** EX, as they have been for three months now.  The vehicle is worth about what they want to charge me $2,700 minus 20%, for the service (I use the word service because cant use the word repair being that would mean they fixed it which they havent) they have done to it.  
  Following their service work, they inform me that the car was not fixed.  The told me the hybrid battery was faulty and to repair it, and I would need to pay them $13,000, in addition to what they already expect me to pay them to ultimately get my car repaired. I was never informed the first service work done might not complete the repair.  Paying them $15,000 dollars for this eleven year old car (that has been deteriorating, by their choice, for so long as mentioned) is obviously not an option.  Paying them $2,000 for a car still $13,000 away from being repaired is ridiculous.  
  I requested they take out the parts they installed and allow me to just take my car back, which seemed like the only valid option at this point. They told me they couldnt do that.  So Im stuck owing them thousands of dollars for a car that is essentially useless without additional major repairs, as they have informed me. 
  Deland Kia has repeatedly conducted themselves in a manner I feel is unprofessional:

  1)  It took them weeks to diagnose and get to the point they were able to service my vehicle.
  

  I now ask myself:  Do they know what they are doing?

  2) Upon servicing my vehicle they only then realize there is still a major issue, one much greater than the original work they performed, with the same electrical system they worked on. They never even told me about.

  I now ask myself again:  Do they know what they are doing?

  I now begin to wonder are they trying to ******* me?  A legitimate thought at this point Im sure most would say.  
      To further this thought:

  -Even before diagnosing my cars issue, I received an email from their sales department telling me they see I have an appointment tomorrow in the service department for work to be done. They were already wanting me to trade my car in and commit to buying a new one from them.  Ultimately, when they tell me the car still needed $13,000 in addition to the $2,700 they told me I already owe them, they refer me to their sales department to again try to get me to trade my car in and commit to buying a new one from them.

  I ask myself:  Did they put me in a compromising position by having me owe them a large sum of money for their repairs on a car that is not repairable, economically speaking.  This just to get my car at an undervalued price, being its essentially useless to me so they have informed myself.  And make me commit to even more money by buying a vehicle from them.  This would be an option for someone stuck without transportation.  Paying $2,700 to tow a useless car out of their lot is a choice not many would make.  
  

  They claim in this follow up to this complaint that they made no mistakes.

  Their servicing my *** for $2,700 and not disclosing that there was a possibility of a necessary $13,000 repair to follow IS A MISTAKE on their part. 
  

  Their inflexible stance with myself on coming to a fair conclusion to this whole situation is a mistake on their part.

  Their allowing my car to sit in their lot deteriorating for months is a mistake on their part.

  Their repeated attempts, from the very early stages of this process, to get me to trade my car in and buy a new one from them was a mistake on their part.  This fact has me feeling betrayed by them, understandably most would likely agree, feeling betrayed and manipulated into a situation that has left me stressed, without a vehicle for months, and without options other than dispute this.
  
  

  My time that Im allowed has run out with additional comments to add.  I want to add more  and there is more   

   

   

  
  Sincerely,
  
  ****** *******

  brid battery was faulty and needed to be replaced. This additional service, I was told by ******* ***, their service adviser, would cost $13,000. They say I must pay them for the initial service just to be allowed to get my vehicle, one that is not at all practical to repair considering the cost of the repairs (now over $15,000 total), towed out of their lot Now Im even thinking Will this additional service actually fix it, considering their previous work?Quickly(leaving out a few details to keep it short): My car has been deteriorating there since November and continues to do so each day it remains there. I even told them I would be willing to discuss the bill to see if we could come to an agreement. How can they expect me to pay that much for service that didnt come close to repairing my currently inoperable vehicle Just to take it out of their lot. I need to take possession of it now while we figure how to go from here in the mean time. Pay $2,700 for a car not fixed

  Business Response

  Date: 02/17/2025

  When the vehicle arrived, it had a code p1b96 that for high voltage sensor fault. Because of the codes stored and from testing of the technician he could not test the battery until we fixed the parts that failed the testing. Once the technician replaced the faulty parts, he then could test the rest of the system and that's when he found the battery needed replace. We did nothing incorrect on our diagnostic and replace of faulty parts.

     
  found codes p1b96 high voltage battery sensor fault and
  p1b70 high voltage battery voltage too low. watched data for
  high voltage system in *** detection system and found
  incorrect voltage being
  supplied to high voltage power cells. confirmed battery
  management system was up
  to date on software. based on findings, internal fault in battery management
  system is not allowing
  high voltage battery cells to charge as they should. this
  fault has also damaged the power relay assembly. recommend
  replacing both battery management system and power relay
  assembly.

  Business Response

  Date: 02/19/2025

  We do understand the customers frustration with this. We did nothing wrong on this but we would discount what we have done so far by 20% if that will help 

  Business Response

  Date: 02/24/2025

  Hello we did nothing incorrect on our diagnosis we did offer to help and give a 20% discount off your original bill. But nothing else promised. 

  Customer Answer

  Date: 02/28/2025

   
  Complaint: 22942925
  
  I am rejecting this response because:
  I have been repeatedly informed here (see above) by Deland Kia that they, word for word:

  have done nothing incorrect on our diagnosis and replace of faulty parts

  did nothing wrong on this

  did nothing incorrect on our diagnosis. Nothing else was promised

  Again they are incorrect:

  Incorrect:  They have mishandles this whole situation with myself.  They are dealing with a human and are treating me like a nobody.  I am now going out of my way to tell everyone about the way they have treated me incorrectly.   Do they not realize how many people, locals especially, want to hear more as I explain things to those at the college, gym, church,  bowling ally, even supermarkets that am frequently at?

  Incorrect:  They replaced parts of the hybrid system before testing to see if the hybrid battery, the main and by far most expensive part of the system, was still functioning and not needing replacement.  They repeatedly tell me they couldnt assess the batterys condition without having replaced the parts mentioned.  
  

  Incorrect:  A car does NOT  need to be operable to use a LOAD TESTER to check the hybrid batterys condition.  The LOAD TESTER is a device that applies a controlled load to the hybrid battery while it is NOT running. It measures the  batterys performance under stress.  This stress test is one that is typically performed at repair shops and service centers. 
  The LOAD TESTER tests the battery by measuring voltage drop, capacity and internal resistance under different load conditions.  
  ***The LOAD TESTER can detect weak or faulty cells or modules that may need replacement***.

  This LOAD TESTER requires some technical knowledge and skills to operate. They can even be rented online. 
  

  Why was this test not done?  Apparently, without either the qualified technicians or the proper equipment, they should not have proceeded with replacing the parts that they did. 
  
  Incorrect:  They shouldnt have done $2,700 worth of service work in the first place without making me aware there may be an additional $13,000 repair, the cost of replacing the hybrid battery, necessary to get the hybrid system operating properly.

  Again, I am now in a situation where they have me owing them (even with a 20% discount)  $2,700 service work for a currently useless vehicle that is not worth anywhere near that amount.  Pay them for their improper service work to a now useless car, now sitting there for three months deteriorating, Id have to pay to have towed out of their lot. 
  

  Incorrect:  As mentioned previously, the whole time this has been going on they have been trying to coerce me into buying a car from them.  They are using this service fee as a way to get me to buy a car from them as my only practical option.  This is dirty business on their part, Im tired of being mistreated like this and have no choice but to meet their lawyer in court to settle this.  Ive got my representation through CLS together now but I was hoping to settle this nicely without going to extreme.

  All Im asking is let me take my essentially useless car off their lot without paying thousands of dollars for a senseless repair that failed to come close to repairing my vehicle.  Take the parts out and put back the old ones to make it whole again  if this isnt possible Id be willing to pay a small amount for this rediculous work theyve done that didnt come close to repairing my vehicle  

  Sincerely,
  
  ****** *******

  Business Response

  Date: 03/07/2025

  We have made several attempts to talk with ****** on the phone. He will not answer his phone instead continues to send emails. We are willing to work with customer but they need to answer phone so we can have a conversation. 

  Business Response

  Date: 03/10/2025

  Hello ****** will not answer his phone so we can have a phone conversation. We did offer him 50% off entire bill if he replaces the battery the est. for replacing battery and original work ******** so he would only pay half. We also let him know that if he does not want to replace battery then he still owes 50% of original work performed total bill without battery ******* so he would half to pay half of that to get his vehicle back.  

  Business Response

  Date: 03/10/2025

  we just sent customer email because he won't answer his phone. we did tell him he can pick up his vehicle if he does not want to fix it and we won't charge him anything. 

• Initial Complaint

  Date:12/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *********

  Business Response

  Date: 01/08/2025

  Sorry for the inconvience. Was a misunderstanding, got code from customer and customer has since been given the $50. 

  Thanks

  *** **********

• Initial Complaint

  Date:08/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In regard to the request for her name from DeLand Kia:
  
  ***** *****

  ****************************************************************************
  ************

  Business Response

  Date: 08/27/2024

  Sorry for the delay in response, we can't find any info in our system about who your mother is with her info. Can you supply her name, address, and phone number? Or VIN would help as well. Can look into further once we have that.

  Thanks

  Deland Kia

  Customer Answer

  Date: 09/10/2024

   
  Complaint: 22132036
  
  I am rejecting this response because:

  Date Sent: 9/4/2024 3:47:58 PM
  

  In regard to the request for her name from DeLand Kia:
  
  ***** *****

  ****************************************************************************
  ************

   

  Business Response

  Date: 09/10/2024

  After looking up the information now knowing the name, the deal was way more than fair. She did not pay 40k for it, her out the door with zero dollars down was $24,203 dollars, Deland Kia cant help the rate she qualified for.  We are very sorry the way you feel, but after reviewing it there was no harm here. 

• Initial Complaint

  Date:01/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my 2022 ************* in for a lifetime oil change and asked about my tires only lasting 36k , they told me I needed new tires asap and they are $1040 , I said fine do it and then my bill was $1410 I asked and they told me no thats the price , I never signed a contract to do work to my car . I feel they take advantage of clients . And during my time there my internet wouldnt work and was told they are in a dead zone . I couldnt even ****** a comparison price . This company is frauds.period

  Business Response

  Date: 01/16/2024

  **************** gave his service advisor ******* a verbal go ahead to put the tires on after the quote we sent him wouldn't load on his phone. A quote was sent to him at about 9:30 AM, it wasn't able to be pulled up due to the internet in our area being down, which is true. Mine as well doesn't work when I get to about halfway down **************** on the way here. When it didn't work on the phone **************** went over the quote with ******* in person, where he verbally gave the go ahead to complete the work. The technician then started the job at about 11:30-11:45AM. Even if he never said to go ahead and do it, which isn't the case, when he was asked to pay and waited all the extra time to have the work done, wouldn't **************** have said before he left, "what's this bill for, I didn't authorize any work?"

• Initial Complaint

  Date:11/28/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I thought I was paying a MSRP.  It was a scam.  I want my money back and you take the car.  This is wrong.  Who pays almost 10k over for a 20k car. 

  Business Response

  Date: 11/28/2023

  We understand where ****************** is coming from as the vehicle market has changed, and peoples positions in their cars are less than desirable. Same position we are in in some of our pre owned vehicles. All vehicles at time of purchase had a market adjustment, and some still do. Not just here, but everywhere. We have a copy of the original worksheet that shows a sales price of $26,729 and a trade value of ****** and a payment of 469 for 75 months. All of that is exaclty whats is reflected on the contract. Nothing was done after they left to change a sales price, that would make ZERO sense for us to do. 

  Customer Answer

  Date: 11/29/2023

   
  Complaint: 20925172
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

   I was told I was paying MSRP on the car. No way I thought I was paying 10k over the price.  Its only a 20k car.  Youre a scam and insane to do this to people.  

  Business Response

  Date: 01/09/2024

  Again, ****************** was not charged 10k over sticker for a Forte. At the time he paid $26,729, which is $5,989 over MSRP. Which is what was on every car like it on the lot at the time. Cars weren't readily available at the time so customers paid premiums, not just with us but everywhere. Deland Kia cant help the market has corrected. Every piece of paperwork shows exactly what was paid from the beginning, nothing was hidden, nothing was done wrong. The price of cars has come down, if ****************** wants he is more than welcome to come and trade it in and we can see what we can do to help him if need be. Due to market conditions though, by no means, do we owe ****************** to buy back his vehicle. 

  Customer Answer

  Date: 01/09/2024

   
  Complaint: 20925172
  
  I am rejecting this response because: I was told I was paying MSRP on the vehicle, I asked how much the car was and was told it was on the window, so after agreeing we went inside and discussed a monthly payment. Then they told me they would pay off my old car and I was all set. Its ludicrous to say I agreed to $5,989.00 plus taxes over MSRP which came to around ****** over. Especially in 2023 there was "NO HIGH DEMAND FOR KIA ******** If Deland Kia wants to pay off this car and get me into a new Kia ***** at MSRP, I would be willing to go in and resolve this issue. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 01/10/2024

  The number the customer paid was on the window. We will be willing to help out on his trade and be more than fair, but cannot give the customer what they owe. If he wants to buy another one, yes MSRP is fine, and his trade will be paid off in the transaction, but the value of his trade wont be the pay off.

  thanks

  Customer Answer

  Date: 01/10/2024

   
  Complaint: 20925172
  
  I am rejecting this response because: I dont understand.  You are saying you will pay off the vehicle but then you say you wont pay the value of the trade? Please be more clear.  
  
  Sincerely,
  
  *********************

  Business Response

  Date: 01/11/2024

  What we mean is....the vehicle will be paid off and your current lien paid off to obtain another one, but there will be some negative equity.

  Thanks

  Gib

  Customer Answer

  Date: 01/11/2024

   
  Complaint: 20925172
  
  I am rejecting this response because: well thats what my complaint is about is I have a 2023 that has a negative equity on it and its only 15 days into ****. It was because I thought I was getting the car MSRP but you somehow jacked it up almost $6000 plus taxes which comes close to $10,000 over MSRP. I would not be satisfied with that negative equity, because thats the whole reason behind this.  
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 01/12/2024

  Why was this closed? 

• Initial Complaint

  Date:05/17/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *********lership throwing the responsibility and just offering their "Sorry" and that's it.
  
  Additionally Mr Dave R**** claimed that the insurance (250$) I was buying with the car was for 30 days, later after paying with the Finance guy named Jorden M********* It was revealed that the insurance was only for 14 days, so I immediately asked to cancel or to get a refund since I way more expensive than the quote I had, and Mr Jorden told me confidently to just send them my own policy the day later and he will refund me, and so I did, I called and sent Emails several of times for entire week while Mr Dave told me its being taken care of, until he finally called me back to say "Sorry there is no refunds" after I already paid for another insurance policy.
  
  Never before in my life I have stumble across such a misleading people and business that have zero decency and zero responsibility behind their words toward their costumers.

  Business Response

  Date: 05/30/2023

  Our GSM, John C*****, has spoken with the customer and we are refunding him the money. It was our mistake.

  Thanks