Complaints

This profile includes complaints for Central Florida Eye Specialist & Laser Center's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Central Florida Eye Specialist & Laser Center has 5 locations, listed below.

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  Central Florida Eye Specialist & Laser Center

  1592 South SR 15-A Deland, FL 32720

• 

  Central Florida Eye Specialist & Laser Center

  2715 Rebecca Lane Orange City, FL 32763

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  Central Florida Eye Specialist & Laser Center

  968 International Parkway Lake Mary, FL 32746

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  Central Florida Eye Specialist & Laser Center

  524 Canal St. New Smyrna Beach, FL 32168

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  Central Florida Eye Specialist & Laser Center

  1900 N. Orange Avenue Orlando, FL 32804

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday the 9-9-2024 had a consult. Was told I'd get a call on Friday with $ and schedule. I called on Friday and they were closed was told by (?) that I may get a call next week. I'm done with this c*** They won't tell you anything over the phone and once they had my money I became an afterthought.

  Business Response

  Date: 09/17/2024

  To whom it may concern - 
  
  
  The patient was seen for an eval for services at a self-pay rate on 9/9/24, the patient saw the Physician. While seeing the physician he was educated on lens options and information regarding the surgery for choosing when he met with the surgical coordinator. He was instructed that a surgical coordinator would be in touch with him for cost of surgery and scheduling. Patient called in on Friday 9/13/24 demanding a refund of his "F***ing money" because we had not given him a call yet with the information. The patient was called on Monday 9/16/24 to be given information of cost and scheduling . However, he was still demanding a refund from where he saw the Physician for his evaluation and the lapse of contact. He stated he was going to take his business elsewhere. Situation was escalated to the office manager, at that time the office manager also gave him a call in which he stated that "I had 2 choices, I could either just refund his money or he was reporting it to the BBB as fraud and disputing it with his credit card company." At that time the office manager did explain to him that the cost he paid was for the service provided to him at his appointment on 9/9/24, patient was careless in understanding what the cost was for, he continued to threat the two choices and hung the phone up. 

• Initial Complaint

  Date:05/11/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/24 /22 I had an appt and was seen by Dr. S******. I paid my $20 copay on that visit. On 12/5/22 I was sent a bill in the amount of $323.59. When I called to question about the bill they instructed me that this was indeed what my share of the bill was and I needed to pay it. I asked to have $100 a month deducted out of my checking account once a month starting on the day I called (Dec 12th) and then again Jan and Feb with March then paying the remaining 23.59.
  On March 5th instead of the $23.59 which was the balance they CONTINUED with yet another withdrawal of $100.
  My daughter Stacey called them once this showed on my bank statement and they said they didn’t know why this continued to be taken out and referred/ transferred her to their billing dept . ( ********* ? )
  She called my ins co. before their billing dept & they verified that they should have NEVER billed me for anything. My copay was all I owed. She has been calling them since March and has been told each and every time that it’s still under review. Once in April the woman told her that she’d see to it to get this overcharge expedited and a check would be sent within 4-6 weeks. Stacey called yesterday and was told by Brittany, again , that it’s never even been looked at still and is actually waiting on being reviewed. When Stacey asked for her boss, to speak to someone that could give her more information , Brittany told her she couldn’t give her her boss’s full name, but that it’s Joe that he would call her back. As of today no one has called.
  This money should have never been taken from me and then to make it even worse to continue taking my money out of my account even after the amount they thought I owed was already satisfied.
  I wonder how long they would have kept taking my money. I really need this resolved. I hope you can help me.

  Business Response

  Date: 05/16/2023

  We deeply apologize for this and the frustration it has caused.  During that time period we were undergoing a new software implementation and training for the staff. This was sent immediately to our RCM managers and has already been sent to refund processing. My RCM manager shortly later responded: 

  This claim originally processed incorrectly showing the
  patient owed for CPT code 31231.  It was reprocessed on 3/17/23 and is now
  showing the patient only had a $20 copay.   The notes on the account
  from 3/15/23 indicate there was a posting error for the line item that was denied
  was moved to patient responsibility.   The patient had paid all the
  money before the claim was reprocessed, it should have been refunded when it
  reprocessed and created a credit on the account, instead it was transferred to
  P+.  The refund has been requested.  

  Please let me know if there is anything else I can help with.  Again we apologize for the frustration. 

   

   

  Business Response

  Date: 05/23/2023

  Payment details. 
  
  ** ***** ********
  Fedex Tracking* **** **** ****

  Customer Answer

  Date: 05/23/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *******