Reviews

Review Details

• Review fromDavid E

  Date: 09/10/2023

  1 star
  After they installed a new ac we continued to have issues every time they had excuses for why they screwed up the install. Recently we had another issue, the technician called me back after repeated phone calls on a weekend. He said it was going to be $175 for a service call when we have a service contract for one year. After a few minutes of serious questioning his BS he informed me he will not come out. Making more and more excuses for previous issues. I had it and called another company. So it did turn out to be the issue they claimed to fix...it was the drain they installed at incorrect angle and other issues were found by the other company with incorrect installation. Don't waste your time or money with this company

• Review fromMarc S

  Date: 03/07/2023

  5 stars
  Wonderful company to deal with. Genuinely concerned about their customers. From initial proposal from ***** to installation of AC unit, it was a pleasure to deal with Island air. Would highly recommend island air.

• Review fromAaron O

  Date: 08/26/2022

  1 star
  After spending over $5000 to install a new AC unit and Air Handler, I had to have Island Air come back out multiple times for failing parts (cheap capacitors) and faulty duct installation. Each time they fought me over the service fee, which I should not have to pay for poor quality products and service. Our AC won't cool our house below 77 degrees until after 9pm - and according to Island Air - that's not their fault. Somehow companies like this pass the buck to the homeowner as if we did something to make their work fail...they told me to call another company, so I did.

• Review fromElizabeth H

  Date: 08/03/2022

  1 star
  I made an appointment with Island Air in May to service my A/C unit that was blowing warm air. They never showed up. When I called to ask when they were coming, they didn't record the appointment. We scheduled for the following day. They sent a rookie who was on the phone the whole time with a senior technician. He found no leaks but the refrigerant was low so he added 3 pounds. I'm no expert, but if refrigerant is low, there is a leak! He decided it was the thermostat that needed replaced. Took him 2 1/2 hours to try to change it out, but couldn't figure it out. I asked him to leave as I had other commitments. It had already been over 3 hours. He said someone would be there by 6pm to replace it. Again, no one showed **. ** July, the unit was blowing warm air again. I called them and a senior technician was dispatched the following day. He said the evap coil was bad and replaced refrigerant, again and charged almost $400. He said the office would respond to the invoice with a quote for repair of the coil. Never heard from them again. These people need to shut their doors, absolutely horrible service. Would not recommend anyone to them. ******* list shows five star ratings--I guess they deleted the others.