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Business Profile

Auto Warranty Plans

Direct Auto Protection LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Warranty Plans.

Complaints

This profile includes complaints for Direct Auto Protection LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Direct Auto Protection LLC has 3 locations, listed below.

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    • Direct Auto Protection LLC

      601 N Congress Ave STE 438 Delray Beach, FL 33445-4641

    • Direct Auto Protection LLC

      601 N. Congress Ave #116A Delray Beach, FL 33445

    • Direct Auto Protection LLC

      1530 W Boynton Beach Blvd # 3414 Boynton Beach, FL 33424-6914

    Customer Complaints Summary

    • 19 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/11/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      When I got home yesterday afternoon, i had finally received the refund check in the mail from Direct Auto Protection. I appreciate your assistance in this matter. Although I received the refund, I still maintain that this company's customer service department is severely lacking. They were rude and dismissive, and not at all helpful.

      Thank you.

      Customer Answer

      Date: 02/12/2025

      Yes, this complained can be closed as resolved. I will likely post a review of the company based on my experience with them. Thank you for your assistance.

    • Initial Complaint

      Date:01/08/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 22787277

      I am rejecting this response because:  The response doesn't make any sense.  I have the two warranty books in front of me, and they list Direct Auto Protection as the issuing agency.  I have also called the listed number for the *********************** on eight occasions, and they had complete access to my accounts because they responded that refunds were being processed.

      Sincerely,

      **** ******second call (06/14/2023), I was informed that it could take 8-12 weeks, since the company was going through some financial malfeasance issues. Subsequent calls were made on 08/01/2023, 08/28/2023, 11/15/2023, 03/01/2024, 08/21/2024, and 12/17/2024 - each time, I was told that my refund request was being expedited and I would receive a return phone call from a supervisor within two days; no return phone calls were ever received. Each time I asked to speak to a supervisor and was informed that it was not *********** only excuse for delay in contacting the BBB earlier is that I believed that Direct Auto Protection would meet their obligations as they indicated to me.

      Business Response

      Date: 01/31/2025

      The company that holds this customers' account is

      ****** ADMINISTRATION

      ***************

      OCEAN NJ 07712

      DIRERCT AUTO PROTECTION has no access to this customers' policy.  We have no access to the customers' financial transactions.

       

       

       

       

       

       

    • Initial Complaint

      Date:12/11/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** Edge

      Business Response

      Date: 12/23/2024

      A refund of $179 will be issued on 12/24/2024 to customer's original form of payment

    • Initial Complaint

      Date:07/31/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Starting in November 2023, my mother was tricked into entering into an agreement for an extended auto warranty. She was billed $179 a month for this service and didn't realize what she was paying for until I saw it on her credit card statement. This resulted in her paying over $1600 for a warranty she didn't need, didn't understand and hasn't used. If the Better Business Bureau could please help by facilitating contact with the company. The company doesn't provide a phone number as contact information on credit card statements (and the domain of the e-mail address that is provided is incomplete) so I cannot contact him/them directly. The contact name listed though is *******************, who is also listed as the president of the company. I reached out to **************** and they have now blocked all future billing from this company. I'm including my contact information along with my mother's name as I don't want this company to contact her EVER again. I do want to be contacted to confirm that Ensurety Finance will cease all contact with my mother. If she allowed for an on-going contract, that ends now with no money owed by her, She has legal representation and we will use it.

      Business Response

      Date: 07/30/2024

      Good Morning,

       

      I am very sorry to hear that you feel your mother was tricked into something, as I can assure you that was not the case. However, we do respect your feelings, and request, so we have forwarded your complaint to the company your mother purchased the policy from, which was Direct Vehicle Protection, and they can be reached at ************. 

      EFS Companies is a payment processor, and do not solicit, nor sell/cancel policies. 

       

      Regards,

      EFS Companies

      Business Response

      Date: 08/15/2024

      Customer has been refunded a total of $1432 which is the full amount charged.   There was a refund of $179 on 7/31/24 and 7 refunds of $179 on 8/14/24.  Refunds were made to *****************

    • Initial Complaint

      Date:06/25/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Jun 25, 2024 I received a call from a company that represented itself as ******* Telling me that my warranty expired today and if I want to extend it that I must do so today or miss any chance to do so. The "Agent" I spoke to was *************************. The number they called from was **************. I was given a deal for and extended warranty for $169 a month for 24 months. After calling the actual ****************** and the dealer who I purchased the vehicle from I found out my warranty was not expired. I called the company back at this number and was told that they would email out documents to cancel later this week. They told me that the name of the company was "Direct Dealer Plan" and "Direct Vehicle Protection." They are very convincing as he provided my VIN and my address to me. Not sure how they got that information.

      Business Response

      Date: 07/02/2024

      We have refunded the customer $169 on 7/1/24.  Refund credited to Mastercard ending in 2565.  Attached is receipt.

    • Initial Complaint

      Date:06/17/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We were contacted by a representative concerning our car expired car warranty. The caller ID said ******************* They sold us a 5 year extended warranty for $159 monthly for 24 months. We have tried to contact them to several times to file a claim and all the numbers either are 3rd party vendors or are disconnected.

    • Initial Complaint

      Date:04/03/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In early Mar, Direct Auto Protection LLC contacted me via phone and presented themselves as being representatives of ******* They presented an offer to extend my vehicle warranty for $179.00 per year over a prorated number of years. In return for the $179.00 they were to send me a copy of the warranty. Days went by without a word from them and no warranty. On 30 Mar $179 cleared my bank, and still no warranty. Investigation shows they are not associated with ****** in any form. I feel this whole transaction is fraudulent and I seek a return of the amount I paid for a warranty I never received.

      Business Response

      Date: 04/25/2024

      Attached is the Refund for the above referenced complaint

       

    • Initial Complaint

      Date:03/15/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Called by *********************. He lied and stated that my vehicle warranty was up and that he worked with the car company. I called to immediately cancel and was told I'd receive an email that never came. Called back and spoke with ********************* who sent me a form to fill out and mail back to their address in ***********, **. Seems they do this to attempt to charge me even more money, as I never signed anything before this. So I'm not signing it and reporting them here.

    • Initial Complaint

      Date:02/09/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was contacted by phone saying that my warranty had expired on my car. They also reasurred me a number of times that they were affiliated with my dealership. I was very adamant that I didn't want to deal with a 3rd party vender, which they assurred me they were not. I bought the extended warranty, later that night after work I looked them a little more. I found that they were a 3rd party vender and not a good one. Early the next morning I called my dealership to ask questions. My car dealer said they had never heard of the company or the warranty they were selling. I immediately call the warranty company back. It has now not even 24 hours. The young lady that answered the phone could not find my policy number (177256565-7040) because it had been less than a day and *********** had not put the information in. She stated that I would have to speak with him. Hours later ************************* called me back, he stated that all my information was in the computer and there was no posible way to cancel it. I mentioned the *** rule of 3 days, to which he stated that he would have to send me a form which I had to sign and return within 30 days. I have received nothing from this company.

    • Initial Complaint

      Date:01/25/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Called from ************** at 09:29am on 19Jan24 regarding an extended warranty on my ********** vehicle. Extended warranty offer was $179/** for 24 months. Was told that I would receive an email copy of my policy for review while waiting on the paper copy. There is no email, nothing in spam. Website is defunct (redirects to godaddy), phone number on record with **************** is disconnected. Phone number called from does not accept additional voicemail messages. This charge has been contested with ****************, can take 12 - 16 weeks to process.

    Direct Auto Protection LLC is NOT a BBB Accredited Business.

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