Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Drug Addiction Treatment

Reco Intensive OP, LLC

Reviews

Customer Review Ratings

1/5 stars

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Review fromSheldon S

    Date: 12/16/2024

    1 star

    Sheldon S

    Date: 12/16/2024

    My family member is a patient there currently. He has a strong history of paying off/bribing/charismatically convincing rehab employees to break their policies and allow him special access to social media/his phone/outside deliveries. Of the ***** facilities that he has been to, I have never seen him have such high social media activity. He is on ******** and Instagram all day, throughout the day. We are infuriated.

    Reco Intensive OP, LLC

    Date: 12/17/2024

    Good afternoon,

    Without revealing HIPAA protected information, I believe it is important for you to understand the levels of care provided by substance use disorder centers.

    You gave us a 1 star review because you are seeing your loved one on social media, and have had reportedly bad experiences with other facilities prior.

    We are an outpatient facility, not a residential or detox facility whereas access to social media and phones are allowed depending on their progress.

    These are exactly in-line with our policies. If you have questions or concerns, we would be happy to assist you further if and when a release of information is provided by your family member.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.