Complaints

This profile includes complaints for Core Medical Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Core Medical Group has 3 locations, listed below.

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  Core Medical Group

  200 NE 2nd Ave Ste 105 Delray Beach, FL 33444

• 

  Core Medical Group

  2915 Biscayne Blvd Ste 302 Miami, FL 33137-4197

• 

  Core Medical Group

  101 Plaza Real South Suite A Boca Raton, FL 33432

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/25/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/2/2023 I had requested a free consultation with Core Medical Group. The consultation was set for 6/5/2023 at 9:30AM CST. I was contacted by a representative named *****. ***** provided information regarding a program Core Medical Group offered and it was decided that we would follow-up with one another within a few days. On 6/7/2023 we spoke again and I paid $299.00 towards medical labs that were required to begin the program. I did not schedule an appointment for the labs at that time as I was taking over-the-counter supplements that *** affect them, and ***** told me I needed to be off of them for 30 days to get accurate results.On 6/15/2023 I called ***** and requested a refund as there were more pressing financial issues that I needed to tend to. ***** was extremely receptive to my request and stated that Core Medical Group would process my refund immediately as I had not scheduled labs or received any services. That afternoon I was contacted by ***** at Core Medical Group, and he informed me that they were having issues processing my refund electronically and wanted to know if they could just issue a refund check. I immediately contacted my credit card company and they reported that there were no issues on their end preventing the refund. I called ******************* and he claimed they tried again but it would not process. At this time I requested a check be mailed, and was informed it would be put in the mail on 6/16/2023.I have been told no less than 5 times (6/15, 6/28, 7/6, 7/10, 7/12) that a refund check was in the mail and I should receive it any day. I have also been told multiple times via text and phone call that tracking information for the refund check would be provided. To date, I have not received any tracking information or refund check. Communication with ***** has been poor and nobody else from their office has reached out regarding tracking as ***** had promised.I currently have a pending dispute with my credit card company.

  Customer Answer

  Date: 07/25/2023

  Please be aware the on 7/18/2023 I finally received a refund check from Core Medical Group. The check was dated 7/7/2023, which is 3 weeks after it originally supposed to be issued. The postmark on the envelop shows it was not mailed until 7/13/2023. The check was also not sent certified mail with tracking information.
  
  Upon receiving the refund check I contacted my credit card company and cancelled the open dispute. I also spoke with ***** at Core Medical Group and informed him I received the check, and cancelled the open dispute.
  
  ***** was frustrated with the dispute and their financial team, but understood why I took action. After speaking with ************ believe the fault lays with Core Medical Group's financial team, and not either of the reps I dealt with. I did send an email to BBB on 7/18/2023 requesting that my complaint be cancelled but never received a response.