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Business Profile

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Direct Health, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Direct Health, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Direct Health, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/07/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for healthcare on November 16th with a company called nxt level health. When signing up, the agent named *************************** (Agent License: ******** told me I could cancel within 10 days and I would receive a refund .So I gave them my bank info and they withdrew $642.29 from my account to cover December and a sign up fee. Later that day I realized I had not explored my options thoroughly enough and called back to cancel. After speaking with multiple agents at premier health services (the company that handles their billing) and Nxt Level health llc I was assured that my policy was canceled and I had received emails from ******************************** that stated the cancelation process had begun and that it could take up to 3 days to process. On November 27th I had a meeting with another agent who set me up with a health insurance plan. I was under the assumption my prior plan had been canceled. After I signed up with the new agent who represents united healthcare (golden rule) I called nxt level health to confirm my cancelation and inquire when my refund would be met. I was told the cancelation was not processed and no one could tell me why. An agent named **** at Nxt Level Health then assured me the cancelation process was started again but that I would need to speak with the case manager. Since then I have essentially been held hostage with my case manager ***********************, telling me he was under no obligation to help me. I don't know where else to go as I fear they will not honor the cancellation agreement. I have attached the agreement, cancelation emails, and my email exchange with ****. The other supporting evidence is the companies phone recordings but I don't have access to those. I am also unsure of the business address because it is not on their website. I found it off dun and ***********.

    Direct Health, LLC is NOT a BBB Accredited Business.

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