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Business Profile

Pet Grooming

Imperial Point Animal Hospital Of Delray, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Grooming.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/14/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    WORD DOC ATTACHED

    Business Response

    Date: 07/31/2023

     

    ***BBB Has Received The Business Response***

     

    Thank you for the email of ********************** asking to see the doctor on the call when he scheduled the appointment. No refund will be provided as all services were provided as requested.


    Wags,

    Customer Answer

    Date: 08/02/2023

     
    Complaint: 20322285

    I am rejecting this response because:

    WARNING:  BEFORE YOU DECIDE TO PATRONIZE THE IMPERIAL POINT ANIMAL HOSPITAL READ THIS.

    ***************** consistent with answering questions untruthfully and ungrammatically responds to the complaint by stating, ********************** asking to see the doctor on the call when he scheduled the appointment. No refund will be provided as all services were provided as requested.  ****************** continues to not answer the complaint by omission and does not respond the questions in the complaint below:

    1.Why was I charged $106 for and undisclosed Urgent same ********************** surcharge on the phone when all I asked for was a regular appointment to check blood pressure and ask to come now?
    2. Why was I charged for a complete examination when all I asked for was a blood pressure check which was requested by the other doctor?
    3, Why did the doctor ****** me the dogs pressure is normal and charge me for a complete physical when he did not report to me any other items were checked [eyes, throat, growths, ears, coordination, etc.]?
    4, Why am I being charged for two exams, /blood pressure/comprehensive care in one [as stated the full exam was not requested]?
    5. Why did the medical assistant ask me to debit my bank card prior to giving me the bill in hard copy form so I could evaluate the fee breakdown?

    THOSE INDIVIDUALS THAT READ THIS COMPLAINT BE AWARE IF YOU WANT TO BE TREATED LIKE A DOG THEN BRING YOUR DOG TO THE IMPERIAL POINT ANIMAL HOSPITAL THEN YOU CAN PERSONALLY HAVED YOUR COMPLAINT NOT AMELIORATED BY *** *********************** WILL ARROGANTLY TELL YOU TO FIND ANOTHER VETERINARIAN!

    *********************************

Imperial Point Animal Hospital Of Delray, LLC is NOT a BBB Accredited Business.

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