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Business Profile

Senior Services

My Health Angel, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/27/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company is a known front organization for ****************** is happening to stop it - Shame on BBB for allowing this to occur.

    Business Response

    Date: 02/27/2023

    Respectfully I do not see a complaint here. I do notice that consumer has formed an opinion of our company. MyHealthAngel has earned a strong reputation in the community, I'm not sure why the consumer has formed this opinion. Clearly our Lack of any complaints during our history demonstrates this is an unfair characterization by the consumer. However, if the consumer has any details surrounding what has caused him to form this opinion we would be eager to receive this feedback.

     

  • Initial Complaint

    Date:08/22/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been receiving for the past 8-9 months harassing phone calls from this marketing firm trying to sell me ******************* policy. I am far from being of the age to need ********* I have explained this hundreds of times to the incoming caller. The call usually ends with them cursing at me then hanging up as I ask to be removed from the call list. I have googled the business name/website, and found a *******************************, Chief Revenue Officer at ************ listed in the 'contact us' section. Left 3 voicemails and no return call yet to be removed from their call system. I gained this information by following through one of the calls, which eventually led to a "E Health Insurance" agent *************), whom pathetically apologized and gave me the My Health Angel business info as their calling lead. The callers at My Health Angel have heavy accents making it hard to understand. I want off their call list immediately as I get a dozen calls each day.

    Business Response

    Date: 08/23/2022

    MyHealthAngel does NOT make any Outbound calls to Consumers.

    MyHealthAngel is a marketing agency. We Only Accept Inbound Phone Calls.

    MyHealthAngel does NOT make any Outbound calls to Consumers.

    If the Consumer can share their Phone number we can research to identify the source of the phone call. 

    The Consumer can be removed from any Mailing List; please share Name and Address and we can remove the consumer from ALL Marketing Activities. 

    Should the Consumer wish to discuss, please call *********************; ************

     

    Customer Answer

    Date: 08/24/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

My Health Angel, LLC is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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