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Business Profile

Sports Promoter

Exclusive Sports Marketing, Inc. Of Florida

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sports Promoter.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/02/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint Against Exclusive Sports Marketing, Inc. of Florida Seeking Refund for Canceled Booth at Publix Expo This complaint is against Exclusive Sports Marketing, Inc. of Florida for failure to provide a refund for a booth I canceled for the 2024 Publix Expo. On June 10, 2023, I paid $900 for a booth to sell my product, FastBroth, at the 2024 Publix Health and Fitness Expo (February *****, 2024).Due to unforeseen family matters, I notified ***********************, ******************** Manager, on October 10, 2023, that I could no longer attend the expo.Since then, I have contacted **************** via email (4 times) and phone calls (multiple times). He assured me a refund would be processed. I emailed him my mailing address on 3/8/24 for a check to be mailed per our discussion that day.As of April 1, 2024, I have received no confirmation email or refund check, so I called ***************. He mentioned an accounting backlog due to other events and promised the check by April 15, 2024.Recently diagnosed with cancer, I require less stress, so I am pursuing this complaint through the BBB due to the lack of resolution despite months of communication.Resolution Requested:A full refund of $900 for the canceled booth at the Publix Health and Fitness Expo.

    Business Response

    Date: 05/02/2024

     Dear BBB,

    I am writing in response to the complaint filed by Fast Broth regarding our company's refund policy. We appreciate the opportunity to address this matter and provide clarity on the situation.

    Our company, Exclusive Sports Marketing, maintains a strict no-refund policy for services sold, as outlined in our terms and conditions. However, in the case of Fast Broth, we made an exception to this policy due to her recent diagnosis with cancer. We understand the challenges and hardships she may be facing, and we wanted to accommodate her during this difficult time.

    It's important to note that while we manage the content and promotion of our events, including the expo booths, the reservation system used on our website is operated by a third-party company. As a result, we do not have direct control over the refund process or timeline.

    Following our 2024 event on February 18, 2024, we had to wait for 60 days to receive funds from individuals who reserved expo booths. This delay is standard procedure due to the nature of our agreement with the third-party reservation system. Consequently, we informed Fast Broth that her refund would be processed after April 15, 2024.

    However, it appears that Fast Broth filed a complaint with your organization on April 1st, prior to the agreed-upon refund timeline. We regret any inconvenience or confusion this may have caused. Nevertheless, we took immediate action to address her concerns and issued a refund check dated April 28, 2024. The $900 check is currently en route to her.

    We sincerely apologize for any frustration or inconvenience experienced by Fast Broth. Our intention is to always provide exceptional service and support to all our customers, especially during challenging circumstances.

    If you or Fast Broth have any further questions or concerns regarding this matter, please do not hesitate to contact me directly at ************ or via email at **************************************************** We value your feedback and appreciate the opportunity to resolve this issue.

    Thank you for your attention to this matter.

Exclusive Sports Marketing, Inc. Of Florida is NOT a BBB Accredited Business.

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