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Business Profile

Training Programs

Watch the Pool LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Training Programs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/05/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up and paid for lifeguard training for my daughter for $399 in ************* the weekend of June 5, 2021. We received an email (attached) on June 3 stating that the class was being cancelled and they would have upcoming classes or we could request a refund. No new trainings were scheduled. and we never heard from them again. I waited a while because I really wanted to reschedule the training, rather than get the refund but after no response, I did request a refund but had no response. The website was taken down and the phone number stopped working. I sent another email requesting a refund using the email I found on the BBB site in the other complaints. I have still had no response. It is now 2 years later with no refund. Friends of our who signed up for the same class also never had their money returned. This business takes your money, cancels the class and then disappeared from the internet.

Watch the Pool LLC is NOT a BBB Accredited Business.

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