Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My GLK 350 ************* stopped working and I was looking for a new alternator. I came across this company "power bastards" advertising a high powered alternators that are built in the US so I decided to purchase from them. Prior to purchase their system asks about car information as expected. I entered everything that was required in order to ensure that I got the right alternator. This was in November 17 of 2024 ( end of last year) and I received the alternator roughly around the 25th and it was installed on the 30th. Now, for a remanufactured alternator, it is expected to last for at least three years or 90k miles. However, I bought a brand new alternator from power bastards, which in reality is supposed to last twice or thrice as long as the remanufactured. The alternator I bought from them worked for 3 months then it burnt out and started under charging. I contacted the company and got a guy name **** on the phone and addressed the issue. Though he was hesitant, he told to me to send it back to them. Because I worked with my ca, I asked him if there was another alternative that allowed for them to send a replacement and when it gets installed I'll send the defected product back he said no. I had no choice but to park my car at the mechanic and send in the alternator. After they received it they sent back another alternator. However, when the mechanic tried to install the alternator it wouldn't fit. I contacted **** via telephone again and at this point he stopped answering my calls. I called him at least 35 times in three days and it became clear that he was avoiding my calls. So I started emailing him and told him about the alternator that he sent me. The entire time he kept trying to blame everyone from the delivery company dropping the product to my mechanic dropping it ( I have the record of all the email). At a point, it became clear that he's a fraud and when I called him out and asked for a refund he cut off communication.

  Business Response

  Date: 03/27/2025

  Hi, I wanted to contact the BBB about this consumer complaint. I have no problem responding to the complaints when they come in. We always offer to help the customer and most times the complaint is from a misunderstanding etc. This particular customer I believe is being misled by his mechanic or this customer is a shill from a competing business lodging this complaint. Or he's fabricating this story to force a refund. He sent us his product for warranty and we repaired and sent it back to him, we have a standard process for this. He's claiming we sent him back a different product which has never happened and I've also verified he received the correct product back with pictures I requested from him. So I'm not sure how to respond to this complaint as what he is claiming did not happen. I've tried to help this customer as much as I can, I offered to take a look at his product myself but he refuses to send it back and is just screaming refund which is why I think he made this whole scenario up. I was checking with one of my vendors about this situation and they have indicated they had a different but frustrating problem with the same customer at the same address. What needs to happen with this complaint ?

   

   

  Business Response

  Date: 04/11/2025

  We appreciate the opportunity to respond to the complaint submitted by Mr. ***************** transaction in question occurred in November 2024. Mr. ***** filed a warranty claim, returned the product to us, and we processed the warranty in accordance with our published policy, promptly shipping a fully certified and 100% tested and verified product. This process aligns fully with our standard warranty procedures, which are clearly outlined and consistently applied to all qualifying products within the one-year warranty period. 
  
  Mr. ***** now alleges that the replacement item sent under warranty was incorrect. We take such allegations seriously and remain committed to resolving disputes in a fair, timely, and professional manner.
  
  To resolve this matter, we have repeatedly offered to physically inspect the product currently in Mr. ****** possession to verify its accuracy. This is a reasonable and necessary step to determine whether a warranty discrepancy exists. Strangely, Mr. ***** has declined to participate in this verification process. There's a possibility that the product may have been inadvertently mixed up by Mr. ****** mechanic with a similar product belonging to another customer and we would like to learn more about this. Without a proper inspection, we are unable to validate his claim or proceed based on unsubstantiated allegations.
  
  Our offer remains open: upon receipt of the item in question, we will conduct a thorough inspection to verify if the product is an item that we supplied. Should it be determined that an incorrect item was provided under warranty, we will take appropriate corrective action, including replacement, in accordance with our warranty terms. Until such verification is made, we are unable to extend any further remedy.
  
  We would also like to address Mr. ****** repeated attempts to contact our business through excessive phone calls, auto-dialing, and the use of multiple email addresses. As is common with many commercial systems, such activity may trigger temporary blocks or spam filtering for security and operational reasons. Despite this, we have continued to respond to Mr. ****** numerous inquiries via email in a timely and professional manner. Repeated emails with name calling, threats or profanity are always blocked. 
  
  We wish to reiterate that our company has been in continuous operation for over 25 years and has successfully fulfilled more than ****** transactions. At no time have we knowingly or deliberately substituted a product returned under warranty with an incorrect item. To suggest deliberate misrepresentation is not only unfounded but wholly inconsistent with our longstanding business reputation and ethical practices. Furthermore, there would be no logical or financial incentive for us to do so.
  
  We remain willing to work with Mr. ***** in good faith and respectfully urge him to permit the necessary product inspection. This is an essential step in achieving a fair and fact-based resolution.
  

  Customer Answer

  Date: 04/15/2025

   
  Complaint: 23106567
  
  I am rejecting this response because:
  I hate to be blunt but this people are liars. Though the platform only allows five attachments, I have attached some of the email conversations that we had. I will try to reply again and provide the rest. In this attachment it will be clear how much had **** ******, to be specific, who seems to be the owner of this business, made it very difficult to get this problem resolved despite the fact that I expressed to him that all I needed was the right alternator to get my car back on the road cause I use it for work, even though his site claimed stress free returns. He went as far to suggest that I might be trying to scam him and admitted that if I sent the product back that he will send the same product back to me. That's when it was clear to me and when I told him that since the product doesn't fit that I would prefer to have my money back cause I have no use for his product at that point. I have proceeded to get an alternator from a reputable company at this moment and will like to get my money back cause I still have no use for his wrong alternator that was sent to me.

  I will like to provide the entire email between **** ******, screenshots that I sent to him of people that complained about the same thing that I am going through with him now, and how he has tried to blame Not only me, but fed ex, and even my mechanic, as if there is anything to gain by claiming that the alternator he sent me was wrong when it isn't.
  Sincerely,
  
  *** *****

• Initial Complaint

  Date:08/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a online purchase with company Power Bastards. I requested an alternator for a 2017 ****** GT86. The company sent me an alternator for a 2022 and up ****** GT86. The electrical plug is very different, in a different location, and not interchangeable. The part was never installed in a car and is in the original container and in pristine condition. I have requested a refund five times. I receive a form email and when following up on the form, receive no return correspondence. I paid $620.94 for this specialty alternator and I would like a 100% return. Purchase was made on June 5, 2024 and posted on June 10, 2024. The payment is made through ******, which acts as a firewall for the company wherein I cannot cancel the credit card purchase or and make a complaint with the credit card company. I would ask for an exchange except for the fact that I would be required to spend a lot of money to disassemble the car (again) to replace the alternator.

  Business Response

  Date: 09/12/2024

  Hi, we emailed the customer regarding this transaction in August. After purchasing our product and attempting to install it he learned that he needed a different product as there was some unexpected custom work on the car. I understand they installed a supercharger which may have required a different alternator. We offered to exchange the product for a different one and did not hear back. Sorry we missed this BBB complaint, was just notified of this. Thank you. 

  Customer Answer

  Date: 09/14/2024

   
  Complaint: 22132938
  
  I am rejecting this response because: Power Bustards is deliberately obfuscating a very simple situation. Simply put, I ordered an alternator for a 2017 ****** GT86. Power Bustards sent an alternator for a 2022+ GT86. The *** attachment shows the difference (I sent this *** to Power Bustards) . The 2022 alternator cannot be used in a 2017. The supercharger project on the car has no influence on the 2022 alternator not being the correct part. I request a total refund because now that the project is complete, it is not financially viable to rebuild the project to fit in a new 2017 alternator. Power Bustards committed a bait and switch. I demand a total refund. 
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 09/17/2024

  We regret to hear that the previous response to this complaint was not satisfactory. Customer satisfaction is our top priority, and we take this feedback very seriously. The experience described by the customer is not reflective of the standards we strive to maintain, nor is it typical of the feedback we receive from our valued clients.

  We understand that the customer has expressed concerns about being misled, and we would like to address this directly. We would never engage in any form of "bait and switch" tactics, nor would we operate in a manner that obscures communication through ****** or any other payment platform. These statements are not accurate and do not align with our longstanding business practices.

  Our company has proudly sold tens of thousands of high-output alternators over the past 20 years, and we regularly receive positive feedback from satisfied customers. We are confident in the quality of our products and the level of customer service we provide, as evidenced by the countless positive reviews we receive on a weekly basis. 

  It is unfortunate that the customer encountered issues with their product, and we genuinely wish to resolve any misunderstanding. We have checked with other customers who own the same vehicle model, and they have successfully used their product without any problems. We stand by the offer to return products for any reason within 30 days of purchase, a policy that has been in place since 2004. This return policy is clearly communicated on our website, included with the product packaging, and sent via email following every completed purchase.

  While some companies classify their products as "custom" and do not offer refunds at all, we strive to be as fair and transparent as possible by providing a reasonable return window. Unfortunately, the customers request fell outside of this ****** period. For reference this transaction is from June 2024. 

  We sincerely hope that this explanation clears up any misunderstandings and demonstrates our commitment to providing quality service. We remain open to further discussion should the customer wish to reach a resolution within the terms of our established policies.

  Thank you for your time and consideration.

• Initial Complaint

  Date:04/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a alternator of power bastards and there alternator almost cased my car to go up in fire due to poor quality and I tryed to ruture it still had 7 days left and they wasted my time by emailing dum things now am stuck with a 800 dollar alternator that is broken and not working properly and they refuse to give me back some of my Money I understand they take *********************************** with that bit I have tryed everything to get my money back am ready to post ******* videos to warn people fire is a serous problem and they don't see that part please help me put with them who ever reads this I would appreciate your help so much this company really had a bad rateing also they lie

  Business Response

  Date: 04/20/2024

  We have communicated with this customer with each request. We have sent him the warranty information 4 times but he refuses to reply with the needed info. What the customer is claiming about fires is from a total lack of understanding of how an automotive charging system operates. Our products meet or exceed OEM alternator standards and do not have the ability to 'catch your car on fire".  Customer did email us on 3/22 upon receiving the product and stated it worked great and he was very pleased. We did advise customer to upgrade charging wire as needed and he declined. QUOTE: If youve added a stereo or other high draw accessory then yes, you may want to upgrade your main charge cable. END QUOTE. This transaction is not eligible for return as the product has been used and the transaction has been past 30 days from purchase. The return info is made clear during checkout, it's in the box with the product and it's posted on our web site since 2005. We are running about ****** positive transactions between each BBB complaint. Thank you. 

  Customer Answer

  Date: 04/22/2024

   
  Complaint: 21598869
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************** they are lieing it was put in my car on March 27 and it's not even 30 days and it was in my car for 2 weeks I had to remove because it was going up to 17 volts witch means it's broken and the regulator is blown them saying I know nothing about changing systems is just them thinking am dumb I put my own stereo in my car did the wiring and have had zero problems with my stereo wiring with subwoofer in the back these people are scamers I want refund at least half of what I paid would be fair I what for next reply 

  Customer Answer

  Date: 04/22/2024

  Here are bills to prove how long and what I went through 

  Business Response

  Date: 04/22/2024

  While we don't have any new information to post to this complaint, we certainly should not let customers post untrue information and then project that upon us. We noticed this customer is claiming the amount of the product was $650 when in fact it was $395. (Invoice # *****) I also noticed the customer is not comprehending our emails and that seems to be at the root of their complaint. Our return policy is clear and was presented to the customer before, during and after the sale. The product is an electrical item and not refundable after it's been installed on the vehicle. The transaction is also not eligible for a refund after 30 days of purchase, regardless of what date the customer started using it. We have sent the warranty info 4 times now to the customer but their response has been threats and incoherent emails. We have a warranty process and if the customer would simply respond with the info needed we could certainly help them out. Regarding the language and threats we will be forced to block communications from this customer as this is considered abuse of our systems and we don't entertain this type of communication. Thank you. 

  Customer Answer

  Date: 04/25/2024

   
  Complaint: 21598869
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 04/26/2024

  What is it you are asking for I don't understand what is going on I guess there be no help from you guys also I can't believe a business can get away with selling junk that almost recked my car with only 35000k.s on it 

• Initial Complaint

  Date:11/27/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Selling defective products. Contacted them and explained what I was working on and what I was trying to find. I gave them all info on my vehicle including battery being used and wiring upgrades for the bigger alternator and was told it would work perfectly. Purchased an 160 alternator for my **** ****** 4Runner with the 22RE and installed. Worked normally for approx 2 months then it just quit. Contacted them and told them what was going on and they had me pay for shipping to them for a "warranty" repair. It took longer then I was told for repairs but when I got it back I reinstalled it and it once again lasted for about 2 months. When I contacted them this time was told that is was because I was using an AGM battery and that I needed to replace it. I have had an AGM battery in this vehicle for most of the time I have owned it with a NAPA 60 amp alternator for the last 10 years with no issues. I told them I want a refund because of the faulty products and was told they would not do that. This is the first time filing a complaint with you. If you have any questions please contact me. I hope you can help with this. Order number is *****

  Business Response

  Date: 12/12/2023

  Dear ********************,
  I hope this message finds you well. We appreciate your feedback and your business. We understand your concerns regarding the alternator you purchased from us, and we would like to address them as thoroughly as possible.
  Firstly, we want to clarify our return policy, which is outlined in detail on our website ********************************************. Our policy stipulates that all products must be unused and returned within 30 days of purchase to be eligible for a refund. This policy is in place to ensure fairness and consistency in our transactions.
  In your case, we understand that the alternator has been installed and used. Unfortunately, this places it outside the return window as defined by our policy. However, we are committed to providing you with the best possible assistance within the framework of our warranty.
  Our alternators are backed by a one-year warranty, which is a testament to our confidence in their performance and reliability. If you believe that the alternator is not performing as advertised or if there are any issues, we are more than willing to diagnose the problem and, if necessary, replace the product under warranty. Please let us know the details of the issue, and we will guide you through the warranty process.
  We would also like to emphasize the importance of using the correct battery for optimal performance and reliability. Compatibility between the alternator and battery is crucial, and using the right battery can significantly enhance the alternator's functionality.
  We understand your desire for a refund; however, based on our return policy and the condition of the product, a refund is not possible for used or installed items. We kindly ask for your understanding in this matter.
  Our team is here to assist you throughout this process, and we value your satisfaction as our customer. If you have any further questions or if you believe your alternator may require warranty service, please don't hesitate to reach out to us at ****************************.
  Once again, thank you for choosing our products, and we remain committed to providing you with high-quality service.
  Sincerely,

  
  *********************
  www.PowerBastards.com 

   

  Customer Answer

  Date: 12/18/2023

  This is the second time in approx 5 months that I am sending this in for warranty repairs and paying shipping. It is set up the way I discussed with them and was told that it should work perfectly. Now I am expected to pay shipping a second time. If I am going to need to send in for repairs every couple of months this is terrible customer service. I ordered from a "reputable" supplier to avoid these issues when I could have gotten the same thing from **** for half the price. That is why I want the refund. The product does not perform as promised.

  Customer Answer

  Date: 12/18/2023

   
  Complaint: 20920201
  
  I am rejecting this response because:

  This is the second time in approx 5 months that I am sending this in for warranty repairs and paying shipping. It is set up the way I discussed with them and was told that it should work perfectly. Now I am expected to pay shipping a second time. If I am going to need to send in for repairs every couple of months this is terrible customer service. I ordered from a "reputable" supplier to avoid these issues when I could have gotten the same thing from **** for half the price. That is why I want the refund. The product does not perform as promised.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:11/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the item as they advertised and reviewed all there info about the warranty. Once satisfied,I placed an order. Once it arrived I had this altinator installed. I started noticing my vehicle lights dimming so I tried to contact them, no answer. So I sent an email letting them know what was going on and if they have any suggestions. They relied with telling me to purchase a smaller drive belt, or a smaller pully. So I purchased 2 smaller ****************** still having the same issue. I have proof of all items purchased. So I contacting them again letting them know, not only did they're suggestion didn't work but I tested the unit myself only to find out, that the out put voltage is not correct. ********************* told Me to have the unit removed from my everyday driving car and bring it to my local parts location to have a test performed. So I found a different company with the same product installed it so i can continue driving my car to drive to work, and removed the defected unit and had it tested with the results and emailed to the power bastards .Only to hear that the test they aked for was not showing what they wanted to see and that no auto parts store wouldn't provide that info. So knowing all this, why would they suggest that to begin with..I emailed **** and aked for a refund and his excuse is, Its more than 30 days so I can't have a refund. .

  Business Response

  Date: 11/28/2023

  We appreciate the opportunity to respond to the complaint filed with the Better Business Bureau regarding the warranty terms and conditions of a recent transaction.
  
  We understand that the customer wishes to return an item purchased from us, with the return period being a key point of contention.
  
  The terms and conditions of our warranty clearly state that returns must be made within 30 days from the date of purchase. Unfortunately, in the case of order # *****, the customer has requested a return past this specified period. Our return policy has been posted to our web site since **** and is also included with the physical product. ********************************************
  
  In our commitment to customer satisfaction, we have offered to repair the item at no cost to the customer. This offer was communicated with the customer and made in good faith, to provide a solution within the boundaries of our established warranty terms. Regrettably, the customer chose not to accept this offer and instead opted to purchase a replacement from another vendor.
  
  We wish to emphasize that our warranty terms are in place to ensure fairness and clarity in our transactions. Circumventing these terms would not only be against our policy but could also set an unsustainable precedent for future transactions.
  
  We are genuinely sorry that the customer has decided against utilizing our repair services. However, as the return period of 30 days has elapsed, we are unable to accept the return of the item.
  
  Our team remains dedicated to providing high-quality customer service and is available to discuss any further concerns or queries regarding this matter. We can be reached directly at ******************************.
  
  We value our customers and strive to resolve issues within the framework of our policies. We regret any inconvenience this situation may have caused and remain committed to upholding our service standards.
  
  Sincerely,
  
  *********************
  President
  ********************************************
  ************

  Customer Answer

  Date: 11/28/2023

   
  Complaint: 20861825
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

  I've aked how to resolve this issue and did what they advised. And not once did they reached out to help settle or replace or repair their product. There return policy is 30 days for customers who want a refund. Without the product being installed. My unit was installed used in my car. That's how I knew I had a issue. So i called with no answer and emailed with ideas on how I as a customer can help remedy there issues, with no success. 

  I also provided the test that they wanted. Witch I did. 

  And please keep in mind, the time frame this all happen wss being conducted on a everyday driven car. Plus I had to order and replace with a different unit. One that is working as designed and in my car. 

  **** from power bastards is untruthful and never suggested a replacement unit. He me suggestions, I did them only with the same out come. 

  A unit that is not doing what is suppose to do as advertised. 

  Business Response

  Date: 11/28/2023

  Thank you for taking the time to provide a detailed account of your concerns through the Better Business Bureau. We value your feedback and take your complaint seriously.

  We have reviewed the 'Alternator Test' from AutoZone, which you originally attached with your initial complaint. It appears there might be some misunderstanding regarding the test results. The test confirms the product is functioning correctly, showing no signs of defects. The 'Rated Amps: 110' detail on the test is a standard reference for AutoZone, indicating that the tested factory alternator was designed for 110A. This does not reflect actual alternator output with the alternator you purchased from us. It merely signifies the expected test parameters for a 110A alternator. If you are still experiencing charging system issues, we recommend checking all wire connections, the battery, the vehicle computer, and fuses for potential faults.

  Regarding communication, we have consistently responded to your queries via email, adhering to our designed communication protocol. We understand there may have been some difficulty in reaching us by phone. Please note that our toll-free number is dedicated to sales inquiries, and technical support is primarily provided through email.

  Upon careful review of your order and in accordance with our company policies, we regret to inform you that your purchase is not eligible for a refund. Our evaluation indicates that the product is likely functioning as intended. We understand your decision to purchase a replacement from another vendor; however, we regret that this decision was made without complete information about the product you obtained from us. As per our policy, products that have been used and transactions exceeding 30 days from the original purchase date are not eligible for returns.

  We truly regret any inconvenience or confusion this situation may have caused. Our team is dedicated to providing quality products and customer service, and we are here to assist with any further questions or concerns. You can reach us directly at ******************************.

  At any time, we are willing to receive the alternator at our facility to check it and make sure it is working properly. 

  Thank you for your understanding, and we hope to resolve this matter to your satisfaction.

• Initial Complaint

  Date:09/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an alternator from PowerBastards on 6/29/22 for a 2017 Chevrolet Cruze 1.4L. After I installed it about a week later, the alternator was not charging the car at all. I removed the alternator and bench tested it at ******************* in ***********, **. After the test, the alternator was performing at 160 Amps, which was under the advertised specification of 250 Amps. I called **** and explained the issue, he mentioned how the aftermarket battery in my car was not designed for the alternator and could have damaged the high output alternator. I later replaced the battery with a stock one from my local Chevrolet dealer. **** then instructed me to return the alternator to PowerBastards and they diagnosed and/or repaired it for me. I sent it in on 8/13/22 to PowerBastards for $43.05. I later received a replacement alternator on 8/28/22 from ****** The package itself seemed rough and somewhat damaged from the outside. The alternator had a chip on the housing as well. I had the alternator tested again at TeVoert. They told me yet again it was not performing as it should have with the alternator outputting 185 Amps, instead of the advertised 250 before installing it. I contacted ****, and he said that only shipping damages could have caused the low output. I agreed with this because of the damage. I then filed a claim with ***** about the issue. ***** requires a written waiver from PowerBastards to me to release the shipment in my name to file a claim with them. I e-mailed **** on 09/02/2022 explaining this and got no response back from him. I later called him that same day and explained the situation. He told me that he contacted his FedEx agent already and waived the shipment to me. I called ***** immediately after, and they said they had no record of release of shipment. I then called and faxed PowerBastards back on the same day trying to get a shipping waiver and never got an answer. I need either a shipping waiver from them, or a return label and a refund.

  Business Response

  Date: 09/07/2022

  We've already complied with customers unusual request of attempting to initiate a shipping damage claim even though he's not the shipper. ***** required us to send release form via **** which we have done. Customer needs to follow up with *****, we have nothing to do with this process.

  Customer Answer

  Date: 09/20/2022

  ***** has received the waiver from PowerBastards but they said the waiver is not acceptable as they do not have their company information on a letterhead or otherwise appropriate and it is not signed by PowerBastards

  Business Response

  Date: 10/21/2022

  We have already contacted ***** and supplied the supporting documents the customer is referring to. We have little to do with this process as the customer contacted ***** directly which takes us out of the process. The customer will need to work with ***** directly as the shipper (us) is no longer allowed to manage the ongoing process. Thank you.

  Customer Answer

  Date: 10/21/2022

  ***Document Attached***
  Fedex claim information for shipping waiver
  See Attachment/File: Screen Shot 2022-10-21 at 1.52.31 PM.png

  Customer Answer

  Date: 10/21/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  I do not accept this proposed resolution because they are not cooperating with me through this claims process. I called ***** again today (10/21/2022) and I asked why the claim (Claim # C-********) can not be processed. They explained to me that the shipper has not provided an appropriate release waiver which would require the company letterhead, the tracking number, and a signature which releases the claim to me. This is the second alternator I have received rom them that does not work as they promise. I want my money back either from ***** for damages, or from Powerbastards for selling me broken products.

• Initial Complaint

  Date:08/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our company ordered several alternators from this company for years but we set up a commercial account in January of this year. In-order for us to be set up for that we had to purchase several alternators at once, which we did. EVERYONE of those alternators has failed. The company claims a "No Hassle 1 Year Warranty" but is now playing games with me asking me for an order number they never sent me and now have gone email silent and will not answer the phone or return phone calls, of which SEVERAL have been made. I have dates and times. I have been sufficiently generous with giving them time to get back to me as this issue was first brought to their attention back on July 12th 2022. I have since sent 3 emails and had no response at all.

  Business Response

  Date: 09/14/2022

  Business Response /* (1000, 8, 2022/08/24) */ Hello, we try our best to respond to every email received. We are also available via phone, chat, text message during the hours of M-F 9AM-5PM EST. We have emailed this customer several times along with responding to each of his emails. We use a 3rd party email deliverability service and we can see all of our communications with this customer were in fact delivered successfully. We have responded to emails to this customer most recently on 6/14/22, 7/12/22, 7/12/22, 7/12/22, 7/20/22, 7/22/22 and 7/28/22. If a customer is not receiving our emails they will need to request technical support from their email provider regarding missing emails or check their SPAM, BULK EMAIL or PROMOTIONS folder. Thank you.