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Business Profile

Health Club

Four Townes Family YMCA

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/13/2022

    Type:Customer Service Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been swimming here for a few months now. Pool is only open from 7am to noon and then reopens at 4 and stays open till 7. When I signed up for the family membership they never mentioned that there are days that the pool may be closed due to university highschool swim meets. I started seeing a sign on the doors saying specific dates they would be closed until 615 due to the swim meets. So I was like well at least they informed us. Well then on Tuesday I went to go swim and it was closed the lady lifeguard said they pay a lot of money to rent the pool out. I said ok i pay as well. She said well they pay way more. I said well either way I feel we should have been notified in advance that the pool wouldn't be opening at all on that day. I go there dressed in my swim attire I only bring back up clothes if the weather is questionable. So I didn't get to swim or work out. Well then today Thursday it happened again they are closed again without notifying or warning us. You would think seems how they see me here everyday they are open they would say hey we are also going to be closed Thursday. Or when I complained about not being notified the first time they should have informed me about todays swim meet. I'm sitting here right now the swim meet is over it's 615 but they won't allow me to swim because they are having the youth swim team meets which I have swam while they have done their swim meets several times they only use like 3 or 4 of the lanes. I'm almost feeling as if this is personal. I think it is personal because I'm still here at the ymca it's 635 and they are only using 3 lanes like really I could be in there swimming right now just like any other time you have the youth swim meets. I attached a picture of the pool with very few children in it I blurred them out and I took picture of the schedule they put on the doors

    Business Response

    Date: 01/09/2023

    Business Response /* (1000, 17, 2022/11/21) */
    The Four Townes YMCA is a community organization. We do our best to fit as many activities as possible in the only pool in the Deltona Community as well as offer time for members lap and open swim. Our pool schedule is posted on the first of every month and if a schedule change occurs signs are posted throughout the facility. We understand that these changes sometime may cause an inconvenience to members so with their membership they have the ability to swim at one of the 5 other YMCA locations in Volusia County.

    I believe YMCA leadership staff have already spoken directly with Ms. ***** regarding her comment but she is more than welcome to connect with me directly if additional information is needed. Thank you.


    Consumer Response /* (3000, 19, 2022/11/22) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    I feel my complaint wasn't read thoroughly as they did not address my complaint at all. All they said was that they put signs out. Well yes I know you put signs out however those signs That you put out did not reflect these two specific dates or times. Also you may want to train your employees to not tell someone that they closed because the swim team pays a lot more than me. Rude and not professional at all. Plus you're supposed to be a "NON PROFIT". Seems how my 68$ a month isn't as much as the swim team pays I feel you can AFFORD to provide me a month free. Thanks

Four Townes Family YMCA is NOT a BBB Accredited Business.

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