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Business Profile

Landscape Maintenance

Imperial Property Solutions LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Landscape Maintenance.

Complaints

This profile includes complaints for Imperial Property Solutions LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Imperial Property Solutions LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/11/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      12-April-24, Owners engaged Imperial ****************** (Imperial) to install FloraTam sod in northern and western sections of Owners property. Total cost: $15,300.00. required down-payment: $7650.00. Project scope included: poisoning existing lawn, scraping lawn, spreading base soil, sod placement, with a 30-day warranty.9/10 May 2024, sod was delivered. Imperial placed sod May 10 with no base soil., Before installation was completed, Contractor required balance of $7650.00 to be paid in a check made to Contractor personally. Simultaneously, Owners asked Contractor to expanding sod in the southern property, Contractor quoted $4000.00 and required $2000.00 down-payment in a check made to Contractor personally.The contractor noted unsatisfactory sod and open sod gaps and advised Owners that Imperial would replace unsatisfactory sod, sod gaps and honor the 30-day warranty.Before job completion, Contractor and left the site and cashed the final $7650 and $2000 down-payment checks. Imperial workers continued. The sod installation was left with dead sod and sod gaps.Owners sought to resolve the faulty installation and recoup the $2000 down-payment. The owner made phone calls, sent messages, and emailed Contractor. Contractor remediation actions Through 7 July 2024, Contractor demonstrated no action to replace dead sod or to fill sod gaps. Contractor stated that Imperial would not complete the south sod installation but would return $2000. Imperial left the poisoned south area unfinished.,Dispute Contractor performed unsatisfactory sod installation Contractor failed to fulfill warranty to rectify installation issues Contractor abandoned south sod installation with promise to return $2000 down-payment, but failed to return $2000 Remedy Requested Contractor to return the south installation $2000 down-payment to Owners Contractor reimburse Owners expense to rectify north and west sod installation issues

      Customer Answer

      Date: 07/26/2024

      Please see attached information that corrects the name and contacts for the subject contractor, furnishes dates, and details actions taken to date.

    • Initial Complaint

      Date:01/23/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 5th I paid a deposit of $1485.00 (50%) for deliver and installation of SOD, mulch and 8 bushes. After multiple attempts to have the services completed and failure to do so on January 4th I requested a refund of my deposit. I was told it would go in the mail on the following Monday. This would have been January 8th. Its now been almost 2 weeks and I have yet to receive the refund. I've attempted 3x to contact and confirm it was indeed placed in the mail and have yet to receive a reply.

    Imperial Property Solutions LLC is NOT a BBB Accredited Business.

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