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Business Profile

Tile Installation

Hayes Tile and Stone

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** Hayes measured the job on July 12, 2024.***** quoted the job (complete new metal roof on my barn) at $3300.I paid ***** Hayes 50% down, $1650, on July 13th at my business so that he could "purchase the materials". Never saw him again.I needed a new metal roof put on my barn. Hurricane season was approaching and I didn't want my items that were stored in the barn to get wet and damaged. I met the scammer through a mutual friend. Scammer came to my property on July 12th, 2024 and measured the square footage of the barn roof so that he could order the materials. He told me he needed half the money up front to purchase the materials. I paid him 50% ($1650) so that he could do so on July 13th, 2024. It's been slightly over six months now and he has never been back to do the job. He only answers my texts after I send multiple inquiries, but the answers are always another excuse to drag it out longer (parents died, dog died, sick kid, covid etc, etc...). This guy either has the worst luck in the world (which I foolishly assumed) or he's just endlessly stringing me along and in the meantime doing other jobs. Obviously has to be the latter because we all have to pay the bills. Which means after six months and a total no-show, he stole my money.

Hayes Tile and Stone is NOT a BBB Accredited Business.

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