Complaints

This profile includes complaints for Tree Pros + Odds&Ends, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Tree Pros + Odds&Ends, LLC

  1702 Ingram Terrace Deltona, FL 32725

• 

  Tree Pros + Odds&Ends, LLC

  416 SARAH NICHOLE WAY New Smyrna Beach, FL 32168

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **************** owner ********, agreed to remove our back yard oak tree, rain trees, vegetations, grinding stumps and Remove and haul debris with total amount$5500. they had assured to fix any damages caused to properties. While tree cutting was in process of removal, ********/****** forced us to pay additional$1800/- if not they refused to complete job. Also due to negligence of ****** driving heavy machine damaged my concrete. They promised to fix that without charging additional cost which they never . Infect they are demanding us to pay them additional $1080/p and if we dont ******** is threatening to take us to court and placing lean on my house.( I have copy o invoice from ********-Pro tree company with amount $5500.ii am unable to attach due to large size.). I want to report this company for harassments, bulling, exploiting and forcefully taking more than$1800 from us. Also i want this company to be mandated to fix damages they have made to my property. Please help us-Sandhya.*****

  Business Response

  Date: 03/15/2025

  I have pictures of work being ************ would not let me add any more pictures. As you can see, I have text messages from her text message.Just between the two of us and signed contracts. We agreed to remove the oak tree at fifty five hundred originally, she asked us to have all the stumps, grounded the ***** from the oak that we removed as well as ten other stumps that were in the backyard at the cost of $800, additional. She asked us to remove dirt and level the area. After the stumps were removed at eight additional price of $1500. As you can see, I attached receipts that I paid for the concrete and it has already been fixed. As you can see between the text messages of her and I, she decided to have somebody else put up her fence because I would not do it at the low price of $500. We did put the fence back where it was. After removing the tree, she removed the tree. In order to move the fence back and gain more property. She did not have an offense to simply move it back.

  A couple feet where she wanted it. We put it back in place where it was prior to our removal. And she said she would get somebody else to redo the fence where she would like it to be, because we did not come to a agreement on price. She wrote us a check for $5000. For partial payment on the tree removal. She then gave me another check of 2300 which was the remaining five hundred dollars balance of the tree removal eight hundred dollars for the ***** grinding and a thousand dollars for the leveling and removal of dirt in her back.

   

  As you can see, these allegations are false. I have receipts for the concrete text messages of the payments, what they were for and that they were willingly given. I don't appreciate the slander.And i'm considering legal actions because I will be losing business due to her false allegations.

  Customer Answer

  Date: 03/21/2025

   
  Complaint: 23007965
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *****

  Customer Answer

  Date: 03/21/2025

   **************** -owner ******** is misleading  and providing false information about **************** company. To find the truth  please call  ******* ******- at  **********. I spoke to him today to get some clarity. He confirmed that When he visit my property  , he never had any concern related to my concrete quality or work done by concreate contractor. On that visit or damaged concrete by tree removal company he inspected and said he will send estimated cost details to Tee pro directly as that company had contacted the not me. also he looked in to my house foundation it self and gave me some suggestions to correct foundation of house not the concreate. 

  2. tree Pro never put up the fence back. ** ****** contractor charged me $800. Please call **** ******* owner of company-**********.

  3.please ask origional-1st contract from tree pro which clearly states removing oak tree st

  grinding  ***** , hulling and removing ***** was a part of $5500/- contract , It was never our responsibility.

  I can provide you every evidence which will show tree pros lies ,manipulations and exploiting us throughout the process of removing tree. I am urging you to please review all evidence clearly and take firm action against this Tree pro company so they will not bully and harrase other consumer. Please help and protect my consumer rights.

  Sincerely, Sandhya  M *****

  Business Response

  Date: 04/08/2025

  I do not understand how this came back unresolved. When the complaint was her concrete, which I provided evidence that was fixed and paid for by me tree pros plus.

  Also, the ***** grinding and oak tree removal was included in the $5500 estimate. The ***** for the oak tree. She had us grind 11 more stumps. At additional cost, which I sent over proof of text messages between me and her discussing this and her wanting me to have those grinded. And I also sent over evidence receipts that I paid for them at her request. How can this with all the evidence that i've provided?Be considered unresolved?

  Customer Answer

  Date: 04/09/2025

  Hello, please find attached pictures. DAMGED  CONCRETE  STILL NOT FIXED. DEBRIES STILL LEFT IN BACK YARD. PLEASE INTERVIN IN THIS UNRESOLVED METTER.or pls take necessary action thanks

  Customer Answer

  Date: 04/09/2025

  Pls. Find images of concrete taken ***. Pls request tree pro yo fix the concrete. And remove debries

   

  Customer Answer

  Date: 04/09/2025

  Please find current  images of damages in concrete  and debries

  Customer Answer

  Date: 04/09/2025

  Image of debries

  Customer Answer

  Date: 04/09/2025

  Damage concrete 

  Customer Answer

  Date: 04/09/2025

  Damaged concrete 

  Customer Answer

  Date: 04/10/2025

   
  Complaint: 23007965
  
  I am rejecting this response because:

   

  Pls. Find images of concrete taken ***. Pls request tree pro yo fix the concrete. And remove debries

  
  
  Sincerely,

  
  
  ******* *****

  Business Response

  Date: 04/10/2025

  This is ******** owner of tree *********

  It saddens me that this customer is going out of her way to spread untruthful and vindictive tails, i have previously provided documents receipts improve, showing that the concrete has been repaired by ****************. I provided the initial estimate. The invoice the completion invoice the finalized invoice. My receipt and method of payment. To back up everything that I have stated and am stating now! I also forward it the initial agreement that we would remove the oak tree and grind the ***** for $5500.. Which was completed? She asked us if we could grind the additional 9 stumps. In that surrounding area, we made a new estimate. She signed it, I also forwarded that with my last email. As well as an attached conversation between me and her agrreing to a additional amount for the additional *****, grinding. We even came back and went over the entire area with the ***** grinder, a second time. After completion of the oak removal and all ten stumps being grounded, she asked my company if we could level the area and remove some of the excess dirt, we again made, yet a third separate agreement agreeing $1000 for the process of leveling, and she would be responsible for the cost of dumping the dirt.( i have still not been paid for the dumping fees, which are in excess of $700.) I also sent all conversation and signed agreements with my last email, showing that we agreed that we would put her fence back up in the location it originally was which we did. She wanted us to move it, making her property line larger, which was her ultimate goal, and her reason for removing the tree. I informed her that it would be a additional fee in order for us to move the fence. Because we would have to pour t new concrete, get new fencing as well as new post. She refused and was very upset that I would not do it for free.

  She refused to pay for the dumping fees. Because I did not do her fits for free. She is bitter and sour. Because I did not want to do any more free labor at her house.

  Also, how would I possibly force someone to give me $1800? It was a check if that were at all.True.Why would she not have stopped payment on it. FYI the last $2300, were paid upon completion of the job so that disproves the entire lie of that, I tried to cohorse her into more money or I would not complete the job. They wrote me that check the day of completion. See pictures that I sent in previous message with dates attached.

  My company does not collect any payment. Until completion of the job we were paid after completing the tree removal and ***** grinding, and then we're paid separately for leveling and remaining stumps.

  I spoke a lady at the bbb of ***************, I was advised I did not have to re. Attach all documents proving my case that they are on file for this claim. So please refer back to all the attachments on this case. I have attached proof documentation to back up what I am saying. I do not see anything of the sorts from the other party. And honestly, I am hurt to the heart that she is being this vindictive and ugly, because I went above and beyond to try and make her and her husband happy.

  Business Response

  Date: 04/10/2025

  This is a message between me and her. Regarding her fence. As you can see in the message, she declined services for us to move her fence to the desired new property line because she did not like my cost.

  Customer Answer

  Date: 04/10/2025

  Dear madam,it is unfortunate  that as a consumer regardless of providing all the proof this matter is unresolved. As per contract all the sumps,debries,vegiterian trees,huge oak tree was pro tree removal responsibilities. And we paid more than contract amount.i have send you recent images of damaged concrete which ******** claim they said company to fixed. She had send this company-**************** without having any conversation  from us. We were not even in *** /******* when they came. **************** never came to check if alpha foundation fixed the damaged concreat  correctly. My picture indicates that this damaged concrete still in terrible condition. Ever information ******** from tree pro have sent ,in respond to that I have submitted images,text,contract,payment information  to prove. That this pro tree company not only manipulating us,but also is keep repeating  her manipulating us now BBB. I am sure you may be coming access to many incidents  like this and I am counting  on your professional inputs to handle this matter  appropriately.  I had reached out to your **** with faith that you will do every thing possible to protect my consumer rights.i have no idea why pro tree company is carting false understanding and why not taking responsibilities of damages they have caused..Ultimately, I am struggling  due to trusting  this company and the outcomes are so unpleasant. It is a learning  session for us not trust and give full payment until jobs are completed  .if you find any resolutions  of this matter let me know.Thanks.

  Customer Answer

  Date: 04/10/2025

   
  Complaint: 23007965
  
  I am rejecting this response because:

   

  Dear madam,it is unfortunate  that as a consumer regardless of providing all the proof this matter is unresolved. As per contract all the sumps,debries,vegiterian trees,huge oak tree was pro tree removal responsibilities. And we paid more than contract amount.i have send you recent images of damaged concrete which ******** claim they said company to fixed. She had send this company-**************** without having any conversation  from us. We were not even in *** /******* when they came. **************** never came to check if alpha foundation fixed the damaged concreat  correctly. My picture indicates that this damaged concrete still in terrible condition. Ever information ******** from tree pro have sent ,in respond to that I have submitted images,text,contract,payment information  to prove. That this pro tree company not only manipulating us,but also is keep repeating  her manipulating us now BBB. I am sure you may be coming access to many incidents  like this and I am counting  on your professional inputs to handle this matter  appropriately.  I had reached out to your **** with faith that you will do every thing possible to protect my consumer rights.i have no idea why pro tree company is carting false understanding and why not taking responsibilities of damages they have caused..Ultimately, I am struggling  due to trusting  this company and the outcomes are so unpleasant. It is a learning  session for us not trust and give full payment until jobs are completed  .if you find any resolutions  of this matter let me know.Thanks.
  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 04/10/2025

  Above our, the invoice for the concrete repair. The payment receipt for the concrete repair and method of which I paid for the concrete and the date the work was performed by *****************

  The better business bureau can contact alpha foundations directly at **************.

  I just spoke to him, he's the gentleman that oversaw the job he is willing to testify or send in anything that needs to be in regards for proof that they did come and fix the concrete! I'm not sure if she's sending an old picture. Or there was some new damage done

  But the repair was done months ago.

  At this point I think the back-and-forth is unnecessary. I have attached all evidence, documentation and proof showing that we did all the work that she paid for and that was on the estimate and agreed upon.I did not do any additional free labor that she requested.And it seems that she is unhappy about that. Again, it truly saddens me because I went above and beyond for her.

  Customer Answer

  Date: 04/10/2025

  Hello Ms. ****** I am not clear why my case is suddenly closed. I always kepprovuded response in timly manner with all the evidence I feel highly unfair  ,and disagree with BBB closing my case. Pif you can please call me tomorrow  will be appreciated.-sandhya.