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Business Profile

Blinds

Budget Blinds Serving the Emerald Coast

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Budget Blinds Serving the Emerald Coast's headquarters and its corporate-owned locations. To view all corporate locations, see

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Budget Blinds Serving the Emerald Coast has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/24/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a set of automatic blinds for a patio door on March 28. The salesman Bruce insisted the blinds would be installed by mid May and in writing put install at 4-6 weeks from date of purchase. It is now coming up on 8 weeks, and the installer left the blinds in my bedroom because it was delivered with the incorrect parts. Stated they would have the parts overnighted and he would be back to install. Now he isn’t answering his phone, the sales guy Bruce states “I already paid for these” and no offer of a refund. At this point I would highly recommend using someone else. This company is shady to say the least, unable to call the store and speak to someone directly instead you are answered by a service that takes your name and number.

    • Initial Complaint

      Date:02/08/2023

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We place an order on October 10, 2022 for Plantation Shutters with Destin/Panama City Budget Blinds, with lead time 8-10 weeks stated on Invoice. Kept getting delays, finally after almost 4 months the shutters arrive and ready to be installed. Budget Blinds Installer finds out all the shutters (all 7) ordered by Todd were made completely wrong and do not fit any of the doors, this was yesterday 2/6/23. Quality is nothing like the samples shown when order was placed. Installer takes the shutters back with him to Budget Blinds. Todd even stated the quality was junk, and the third party company was having issues. Todd tells me it might take a couple of days to get their money back from the third party vendor they used, I would have to wait until that was done, for my refund to be issued. Then the next day, I'm told by Todd, the owner Chris is refusing to refund my money on the order placed on 10/10/2022. Saying they, Budget Blinds would re-order the shutters. I said no, I do not want to re-order the shutters, rental season is starting, I want my refund, They took the wrong defective shutters they ordered back. I honestly wonder if they were even our shutters due to the huge difference. Looks like they are floating customers money for months/yrs, after seeing issues very similar to ours. They are now wanting to keep our money for several more months, saying they will re-order. They refused to refund my money of almost $4600, saying I had "no choice" but to re-place the shutter order again. The contract we signed was for the 7 shutters and sizes, deliver was estimated on Invoice 8-12 weeks, written by Todd try to install November 18, 2022. October 10, 2022 the end of our rental season, we placed an order with Todd and signed a contract for shutters to be delivered in 8-12 weeks, and sizes stated in detail on invoice. Selection was based off the samples Todd showed us that day. We were patient & allowed for the late delivery due to third party company issues. Product delivered was wrong, cheaply made (see attached photos) and months late. They broke the contract. We are owed a full refund. They do not have our permission to re-order. Owns says he is re-ordering anyway to fulfill the contract, and is keeping our money.

      Business Response

      Date: 02/08/2023

      Customer signed the contract that she waived her right to cancel.  She has so far refused to give us a chance to fix it.  She has made multiple false statements in her submission.  A copy of the signed contract can be supplied.

      Customer Answer

      Date: 02/08/2023



      Complaint: 19363782



      I am rejecting this response because: Owner is shady/dishonest.  Not true, he is dishonest. I have also contacted Budget Blinds Corporate to make them aware of the dishonest business practices this owner is using.



      Sincerely,


      ***** *******

    Budget Blinds Serving the Emerald Coast is NOT a BBB Accredited Business.

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