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Business Profile

Airlines

Taca International Airlines, S.A.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Airlines.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/20/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We tried to buy a ticket online thru cheap ticket. They told me it was all set. I then received a call saying it was not available for the dates I wanted but they had a flight I could get that was about 300 dollars more. I said no to this and canceled it all. I told not to charge me because they were a scam. They were just trying to get more money. Then last month in January they tried to take money out under the name tacaintl air.

  • Initial Complaint

    Date:02/01/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Avianca advertised fares of $58.20 for one way ticket *****-************. I tried to buy (2) one-way tickets (total of $116.40). I entered the information and when I tried to pay, the system gave me a message saying the transaction cannot be completed and should try again later. I tried twice and gave me the same error message. I thought it was a false advertisement and went to another site and purchased my ticket. A few days later, I found out that my credit card was charged (2) times $116.40 by TACA. I immediately called Avianca and the person who answered recognized they had been having problems with the system and opened a claim for me. They were supposed to refund me $232.80, but only approved $116.40 because they said there was a duplicated charge. I explained there was not duplicated. There was no ticket given to me and all I got were error messages. They said it was too bad because there were tickets in their system. I explained that I never received any ticket, not even approval, and even bought other tickets (even more expensive). After all this time, and at least 4 phone calls of more than one hour, I was refunded one charge of $58.20, and they said they will give me another $20.60 (I don't know why $20.60). However, they denied me the other $116.40 because there is a ticket in their system. I have explained many times I never got to buy the tickets because the system said the Transaction couldn't be completed, but they wont listen. I feel robbed and not heard. They simply took my money and wont refund it. Wont take any responsibility for their system's problems. They are treating me as if I made a mistake and that is not the case at all.

Taca International Airlines, S.A. is NOT a BBB Accredited Business.

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