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Business Profile

Boat Supplies

Marine Warehouse

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Boat Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/02/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Saturday April 22, 2023 I ordered a marine refrigerator on the Seabornemarine.com website which is the business called MarineWareouse. The price listed and my confirmation email from them for the Vitrifrigo DW51IXD4X-1 Single Drawer Refrigerator ********** ********* door, Int unit. Price $621.28. The confirmation email told me someone would be in touch shortly with a shipping price. After several emails inquiring about my purchase and also phone calls (2-3) where I left voicemails, many days later I was told in an email from *********************** of Marine Warehouse that there is an error, the price is $1178.94 asking did I want to purchase for that price.I wrote an email back saying I wanted the product at the confirmation email price and asked how they could change the price when I ordered in good faith.I have a screen shot from their website with the $621.28, an email confirmation of this purchase at this price and also a screenshot of the "new" price and an email telling me about the different higher price from the company.If a company has a price offering a product, I received a confirmation from the company at that price, even if a mistake on their part, they need to honor their price from the day I ordered the product.

Marine Warehouse is NOT a BBB Accredited Business.

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