Complaints

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• Initial Complaint

  Date:10/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Qwantify aka launchmybiz has failed to live up to what they have promised before purchase. I have been through 2 project managers that were fired. My initial consultation with them was a 4 month turn around before beginning marketing of my website. Going into month 6 the site was developed and some marketing material was developed, but the **************** has not started. I requested a refund and have been denied. I have filed a complaint with the state as well. My 2 project managers suddenly had family emergencies that resulted in a delay of almost a month. All the project managers are in ***************. ***** (the owner) was engaging at the beginning, but has since been silent (aka support). The initial start was good, but flounders very quickly. The material I was sent before payment was stating all would be done for you, but after you are required to start the marketing and develop marketing material. Not what was relayed to me prior to purchase.

  Business Response

  Date: 10/13/2022

  We have completed this client's website and our team has prepared for marketing, all with no delays on our part. We also had zero complaints or concerns from this client throughout the entire project. Now, he claims that he should have a refund and I'm sure he would like to retain the website. As outlined in our contract (as he signed), our services are nonrefundable once work is completed - this is to protect our agency from clients who may try to scam our agency by getting a refund and retaining the website that our agency has developed for them. This is not a simple product refund request (as if it were something being returned to Target or ********** every project costs our agency tens of thousands of dollars to complete. Again, this is why our contract clearly states that our services are non-refundable -- as is the case with most reputable developers and agencies. We have communicated with this client every step of the way and made our services available ongoing, for anything needed, as we do with all of our clients. Satisfaction and success are top priorities always. We remain available for anything that ************ may need for his project, as per our contractual obligation. However, we have also handed this matter over to our attorney, given the demands and threats that have been made by *************

   

  Customer Answer

  Date: 10/23/2022

   
  Complaint: 18173047
  
  I am rejecting this response because: *********** did complete the website which was filled with spelling and grammar errors. I spent several hours going through each page and product description correcting the errors. This clearly was not set-up with someone that speaks English as a native language. The cost the company stated is just a blatant falsehood. Based on the the above, they propbaly paid someone from ********* $500 to add the pictures and product descriptions. There claim that I just want the website is again a falsehood. I have shut down the site and will be happy to transfer ownership back to them after my refund is complete and payment for the 1 year of Shopify. The beginning of the project was going well, but after almost 2 months of constant delays my patience was done. I have asked the company for their lawyer information, which I have not received. I have spoken with several attorneys that are currently in lawsuits against this company (under another name) and have received the same information. This company promises alot, but fails to deliver.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 10/31/2022

  **********, like any other agency, does not provide refunds for services rendered/work completed - ********** spent an entire year on this project and had no complaints from the client along the way. ********** only has English speaking/writing team members and we also QA (quality assurance) check each project before being launched. We have communicated with client and offered our attorney contact information, should they wish to proceed. Nonetheless, we have continued to offer our services to the client and have created marketing campaigns, ready to launch. However, the client's unreasonable demands for a refund have delayed that on his end. We remain available, as per our contractual obligation. However, as clearly outlined in our contracts, our services are nonrefundable, as is the case with any website development agency.