Reviews

Review Details

• Review fromBrenda W

  Date: 07/11/2025

  1 star

  Brenda W

  Date: 07/11/2025

  Our family is in the process of planning a cruise. We were forced to pay a deposit by a certain timeframe and was told that we could also purchase insurance so that we can cancel for any reason and get a refund. I am not keen on cruises and wet on one once over 30 years ago so, I thought I'd join by the deadline after learning that I could get my money back if I change my mind and choose to not go. So, three months in and I have chosen to not go. I informed the cruise coordinator and she referred me to the insurance company, ***. I contacted the insurance company and was told that I cannot get my money back unless there is a death or medical condition keeping me from going on the cruise. Never in million years would I had opted for insurance in anticipation of a death or medical condition. The cruise representative responded by saying "an unforeseen issue." Certainly, a change of mind is qualified for an unforeseen issue. Nevertheless, I am forced to forfeit over $500 unless, I go on a cruise in which I have no desire to do. This is definitely a bad business practice and should be looked into so that others will not fall into this trap.

  Carnival Corporation

  Date: 07/16/2025

  Thank you for posting your concerns.
  
  We know our success depends on our guests and we treat all reports of guest dissatisfaction very seriously. Please be assured, the goodwill of our guests is very important to us, and we are responsive to any problem that is brought to our attention.
  
  So that we can further assist you, we invite you to contact us at **************.
  
  Our team members will gladly review each of these matters in further detail.
  
  Kind Regards,
  
  Carnival Cruise Line

• Review fromCorrie M

  Date: 07/11/2025

  1 star

  Corrie M

  Date: 07/11/2025

  Company: Carnival Cruise Line Cruise: Carnival Breeze | July 30 August 5, 2025 Booking #: CN24T2 | Stateroom: 9068 I am filing this complaint after Carnival Cruise Line failed to resolve or even acknowledge a clear service issue during my cruise.On July 30, I was told by security to return to my room. I was not intoxicated or disruptive. I walked unassisted across the pier and ship in platform sandals and was informed only that my balcony would be locked "as a precaution." I complied without protest.I was never offered medical care, never told I had violated any rules, and was not disruptive in any way.Later that night, I attempted to order a drink and was denied only to be told, It will be discussed in the morning. I was given no formal explanation, and my drink package remained restricted until after the ship departed ********, Yucatn at 6 p.m. the next day over ************************************************************************** service. I directly asked Carnival for a refund and acknowledgement, not legal action, and they refused closing the matter with a scripted, dismissive email saying they would not respond further.I am requesting: A refund for the drink privileges denied (approx. $68) A written acknowledgment that this was mishandled Carnivals lack of transparency, vague accusations, and refusal to resolve this situation is not acceptable. BBB Would not low me to file a complaint for this, so instead a review.

  Carnival Corporation

  Date: 07/14/2025

  Thank you for your continued messages.

  As previously advised, your concerns have been thoroughly reviewed, and our position remains unchanged. We understand you are disappointed; however, there is nothing further we can add or offer regarding this matter.

  Accordingly, we must respectfully inform you that this will be our final response.

• Review fromMichael S

  Date: 07/07/2025

  1 star

  Michael S

  Date: 07/07/2025

  My family and my children's families and a few of my friends families have been taking yearly cruises with Carnival for over a decade and it has steadily gotten worse with each passing year. The type/quality/behavior of people taking these cruises has declined to the point of we've all decided to use a different cruise line going forward. The amount of public drunkenness, rudeness, flat out disrespect for others is so bad it's now unbearable and the bad thing about it is it used to be a pretty decent family experience. If we wanted the "hoodrat" experience we'd go vacation in ** or ******** or *******. It no longer is safe or enjoyable. These cruises wouldn't be a good deal even if they were free. It's really sad that Carnival has let this happen. If it were a few isolated incidents it would be understandable but it's constant nonstop loud blaring rap music, people being nasty pigs while dining throwing food, napkins, silverware all over the place, yelling, screaming, arguing, etc... in the dining areas, the relaxation decks, the hallways, etc... you can't find any place on board where you can just relax and enjoy the scenery or the solitude. The employees are rude and lazy and could care less about the unruliness. I've sent complaints directly to Carnival cruise line and get no response, I've sent complaints to my travel agencies and am told sorry but there's nothing they can do. Hopefully the next cruise line we pick to use for our vacations will actually respect us as paying customers trying to have a nice, safe, family vacation because for whatever reason Carnival seems like they could care less.

  Carnival Corporation

  Date: 07/09/2025

  Thank you for contacting Carnival Cruise Line.
  
  We are sorry to hear of the challenges that you faced during your sailing and we sincerely apologize for the inconvenience caused.
  
  In order to further address your concerns, we kindly invite you to contact our ********** team directly at **************************************************************. 
  
  One of our dedicated team members will be more than happy to review your case in detail and provide any additional assistance necessary to resolve the matter.
  
  We greatly appreciate your understanding and patience.
  
  

• Review fromHoward G

  Date: 06/23/2025

  1 star
  Our granddaughter joined the Army and will leave for Basic Training on 30 June 2025. A recent high school graduate we were so surprised and proud of her decision. Having served for 20 years on Active Duty, I was even more impressed with her occupation, she will be an Apache helicopter mechanic. AH-64 Apacheis widely considered the deadliest attack helicopter in the *********'s arsenal. I only needed some help with an error I made in the app with the insurance; I only needed to purchase it for myself. And to switch around the grandchildren before adding two more adults and two youth tickets. They could not afford to go, so I told my wife we would cover it for them.We never dreamed this would be an issue with Carnival Cruise, after all, when I went to the app to make some changes, surely we would not be penalized for putting our grandson in her place. She did, after all, make one of the toughest decisions an 18-year-old could make. It was not working in the app, so I called customer support to help. The agent casually told me about the more than $300 penalty. I really can't be sure of the exact amount because of the agent's attitude when I asked, "You're going to penalize us for my granddaughter joining the army? It's not like she took a job at .... " I was taken aback by her repeating the amount. I repeated that I wanted to put one of my grandsons in her place. Silence. I had to get off the phone at this point. This was Friday, 20 June, 3 days ago. The agent was just so cavalier, no offer of support, I even wondered "Did she take joy in this? Is she anti-military? It would not hurt my feelings if she were, she is entittheed to feel that way, but working in a customer service industry, she offered NOTHING. I have already decided I will gladly accept a penalty because I will not be going. Never did get the insurance taken care of.****** G M5WW49

• Review fromAnita B

  Date: 06/21/2025

  1 star

  Anita B

  Date: 06/21/2025

  My husband and I embarked on a Mardi Gras cruise for our honeymoon. During the early morning, while we were intimate, our door unexpectedly opened, exposing us to a group of men who were watching us. Upon realizing their presence, I became distressed and began to cry and scream. They left without closing the door, leaving us in a vulnerable situation where we had to remain covered in bed for hours. Eventually, my husband got dressed and attempted to close the balcony doors; unfortunately, they were stuck and wouldn't shut properly. He witnessed me getting dressed, and afterward we went to customer service to file a report. While the staff offered an apology and tried to provide compensation in the form of towels, fruit, and wine, the experience was distressing. This was my husband's first cruise, and now he is hesitant about traveling again. I would like to make it clear that we received only a letter of apology, and I am seeking further assistance in addressing this situation. I hope someone from the company will contact me regarding this matter. This was very heartbreaking and hurtful.

  Carnival Corporation

  Date: 06/23/2025

  Thank you for sharing your experience with us. We are sincerely sorry to learn of the distressing situation you encountered during your honeymoon cruise. This was a special occasion for you and your husband, and we regret that your time onboard was impacted in such a personal and upsetting way.

  Reports of this nature are taken very seriously, and we always strive to investigate concerns thoroughly when they are brought to our attention in a timely manner.

  Regrettably, as more than thirty days have now passed since the end of your voyage, we are unable to conduct a further review of the matter at this time.

  We realize this is not the response you were hoping for, and we genuinely regret any disappointment this causes. Please know your feedback has still been documented and shared with our management team for awareness and internal review.

  Thank you again for taking the time to write. We hope that despite this experience, you might consider sailing with us again in the future under better circumstances.

• Review fromAmber R

  Date: 05/30/2025

  1 star

  Amber R

  Date: 05/30/2025

  Worst people to work for they spew out racial and belligerent, slurs and laugh, as if its jokes, and no one is paying attention, but this company is very disrespectful and does not live by their morals or values that they stress to the employers I would never advise anyone to work for Carnival or to purchase a cruise through them

  Carnival Corporation

  Date: 06/03/2025

  Thank you for taking the time to share your concerns. We are deeply troubled by the allegations youve described, and we want to assure you that we take such matters with the utmost seriousness.

  Carnival Cruise Line is committed to fostering an inclusive and respectful environment for both our guests and team members. Discrimination, harassment, or disrespectful conduct of any kind is not tolerated and stands in direct opposition to the values we uphold.

  We sincerely regret that your experience did not reflect the high standards we strive to maintain.

• Review fromJennifer R

  Date: 05/12/2025

  1 star

  Jennifer R

  Date: 05/12/2025

  I booked a cruise trip in March, because my cousin is going at the end of June and wanted us to go. I then canceled ahead of time, because it was becoming a nightmare trying to get my dog neutered ahead of time, getting my granddaughters BC, and lookig for a babysitter for my dog.The headache or the price for everything was not worth it.I used Affirm to pay for the trip, and which I canceled in the beginning of April, because it stated if it was canceled when the last payment was due, I would be subject to a penalty.I thought by canceling right away, that I would not have any issues. Well I was definetley wrong, because Affirm is still charging me 250 total in installments because according to Carnival, I still received a *********** in the h*** does it make sense, when it did not state that in the fine print. Not to mention Carnival is a ghetto cruiseline, as we had the most horrible experience, during our first cruise in 2016.I called customer service, and the lady on the phone stated , if I can send proof of the contract, that I might!!!! get the refund.Never again!!! Everything that could have gone wrong, went completely wrong, not to mention Carnival is still actually trying to keep some of my money.

  Carnival Corporation

  Date: 05/15/2025

  Hello and thank you for the opportunity to respond.

  We are sorry that you and the other two adults in your cabin are unable to sail with us onboard the Carnival Conquest in June and our records indicate that 1) you created your booking via ************************** on 03.15.2025 under a nonrefundable $75pp deposit promotion and 2) that you did not purchase Carnival Vacation Protection and 3) paid the booking with your **** which we refunded $1425.00 on 03.31.2025 and 4) the cancellation penalties outlined in the terms and conditions of the offer you chose is the $225.00 total as advised in the response sent Incident#: 250422-001388 and no additional compensation is due. We apologize for any disappointment. 

• Review fromGary G

  Date: 04/24/2025

  1 star
  Worst Cruise experience ever! Imagine showing up for your cruise and finding a kids room with bunk beds and a little desk! My wife and I decided an interior room would be suitable for us. The website shows nice big rooms with big beds, and upon selecting an interior room, a map of available interior rooms is shown. We selected one away from the the elevators and appeared to be a nice location. What they dont show on the website, or in any confirmation email or notice, is that the room had bunk beds. We are both senior adults with physical limitations and are not able to climb a ladder, especially on a moving ship. They could not move us to another room, claiming they were sold out on the Firenze ship. We had to leave and return home. We were told to call **************** regarding getting a refund. They were unable to help us, saying they only help with bookings and pre-cruise issues, but that had we called them to book the room instead of booking on the website, they certainly would have told us about the bunk beds and avoided that issue. They acknowledged that the website was faulty in this regard. The post cruise **************** has no phone number to call, only email. I explained everything and sent pictures of their website and the room we encountered, and they sent back a form letter thanking us for reaching out, no they would not refund the cost of the cruise since we chose the room and chose to leave the ship, and they look forward to seeing us again in the future. An obvious form letter that makes for easy email denials, not for customer service. This feels like your classic Bait and Switch tactic, show a room that looks great with a big comfortable bed, deliver bunk beds, and deny any attempt to resolve the neglectful way the website presents the rooms. I have never encountered such dismal and uncaring customer service.

• Review fromBrooklyn K

  Date: 04/15/2025

  1 star

  Brooklyn K

  Date: 04/15/2025

  I used to love carnival cruises I have the worst experience from my last cruise I fell and hurt myself and now theyre trying to blame Staying they dont have video, when they have cameras all over the place CARNIVAL WILL NEVER GET ANOTHER DOLLAR OUT OF ME THEYRE A BUNCH OF BULLIES

  Carnival Corporation

  Date: 04/16/2025

  Thank you for reaching out. I'm truly sorry to hear about your experience and that your recent cruise left you feeling disappointed and upset. Please know that your safety and well-being are very important to us, and we take reports of incidents like yours seriously.

  I understand how frustrating it must be to feel like your concerns were not fully addressed. While surveillance footage is limited to certain areas of the ship and may not always capture every incident, please be assured that our onboard team investigate all reports thoroughly and in good faith, based on the information and evidence available.

  We regret that your recent sailing did not meet your expectations and that you left feeling this way.

  We do value your past loyalty and sincerely hope youll reconsider and allow us another opportunity to restore your confidence in the future.

• Review fromFrank M

  Date: 04/11/2025

  1 star

  Frank M

  Date: 04/11/2025

  We are platinum cruisers who are very unhappy with our previous cruise experience we were on the Panorama Jan 26-Feb 2 and my wife left her purse and several articles of jewelry worth over $6500. We filed a lost and found claim but there was 0 results, either you have dishonest employees or lazy ones because They definitely should have been found. I have sent other emails and tried calling, but to no avail.

  Carnival Corporation

  Date: 04/14/2025

  Thank you for contacting us. Im truly sorry to hear about the loss of your wife's purse and valuable jewelry, and I can only imagine how upsetting this experience has been for both of you.

  Please know that we take all lost item reports very seriously. Once your claim was submitted, our Lost & Found team conducted a thorough search onboard and followed standard procedures in an effort to locate the missing items. Regrettably, the items were not turned in or found during the search.

  We understand how frustrating and disappointing this outcome is, especially given the sentimental and monetary value of the belongings. While we cannot confirm what happened to the items, I want to assure you that our team members are expected to act with the utmost honesty and professionalism, and we hold them to strict standards of conduct.

  We regret that weve been unable to bring this matter to a more positive resolution, and we appreciate you taking the time to share your concerns.