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Business Profile

Leasing Services

Va leasing

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/06/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My name is ***** ******* *******, and I am writing to address the illegal repossession of my vehicle by VA Leasing on October 25, 2024. I purchased the vehicle from ********************** on January 29, 2024, financing it through VA Leasing. I made a down payment of $77,000, which was all my savings, and have consistently paid my monthly payment of $3,865.91 on time while maintaining my insurance.VA Leasing failed to adhere to Florida's legal requirements for vehicle repossession, including:1. Notice of Intent: The lender did not provide me a notice detailing the reasons for repossession or a timeframe to rectify the situation.2. Written Notice: The lender did not issue a written notice of repossession within the mandated 45-day period.3. My vehicle has been repossessed, and the creditor failed to inform me regarding its future disposition. Consequently, I was deprived of my right to demand the vehicle to be sold if the VA Leasing intended to retain it. Additionally, I have not received notification of any sale conducted by VA Leasing, leaving me unaware of whether I possess a positive or negative balance following the repossession. These omissions constitute a clear violation of my rights under Florida law.After the repossession, I visited VA Leasing's office seeking an explanation. I was treated disrespectfully, and no clear justification for the repossession was given.

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