We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Printers

Digiprint Supplies America Corp.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Printers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/01/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid $200 for a brand new printhead. I installed it, and it won't print. Contacted company and keep getting a run around about how printheads clog. I understand that as I've been running this printer for 3 yrs and others for 8 yrs. This printhead was junk from the start. Had ordered one a week before to replace other printhead (dual printhead machine) and the first one I ordered worked great

    Business Response

    Date: 10/04/2024

    The buyer bought an item from us on Sept 23 and opened a claim on Sept 26. Unfortunately, they had used the item as they clearly indicate in the helpdesk ticket attached. Per our terms and conditions the buyer approved when they placed their order, we cannot accept returns, exchanges or refunds once the printhead has been installed. All sales are final. 
    *************************************************************************************

    I hope this answers your questions and you can remove this claim from our file as it damages our reputation.

    Thank you.

     

  • Initial Complaint

    Date:12/28/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered ink for our flatbed UV printer on 11/22/22 and even though the website said ships in 1-2 days, they emailed and said ETA is ***** days. I told them to proceed, while also seeing if they had a different size of the same colors (they didnt). I call to checkup on the order the week of 12/12 and was told by one of the general sales people that they had just obtained their certification from ****** (Printer manufacturer) and that they havent been able to order the ink until just recently, I replied to have the sales manager call me when he was in to discuss. The next day ******, the sales manager calls me and tells me that its just a shipping delay and the sales person was incorrect and that the order should be fulfilled by the end of the month. Im annoyed at the delay but let them continue to keep the order. Yesterday 12/27/22 I get a shipment notification for 1/7 ink cartridges that I ordered and call to see why only one, the sales person that answered told me that they are now discontinued and that they will not be getting the rest. I asked the gentleman to cancel the order if they are not shipping the entire thing and to have the sale manager call me when he is in. I am confident that this ink has not been discontinued and there has been a big disconnect between what the sales manager is telling me and what the sales people tell me, someone is lying to me and Ive suffered lots of delays and trouble. At the end of the day, I want what I ordered, I also think at this point the business has given me the run around enough times that I should get free shipping or something to makeup for my time that has been wasted, though I dont have confidence this company is a good company to ever do business with or can ever actually fulfill the product I ordered.

    Business Response

    Date: 01/23/2023

    This order was unfortunately placed right before we decided to discontinue EUV inks from our product range. We tried to communicate with the client about the product unavailability. The order was partially shipped and the back order was cancelled and fully refunded. The reason why we had to discontinue these inks is because they are rated 'dangerous goods' and we cannot store them in our warehouse anymore. We apologise for the poor experience this client had. We will reach out to them and make sure we compensate them for the trouble.

Digiprint Supplies America Corp. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.