Reviews

Review Details

• Review fromLinda L

  Date: 05/31/2025

  1 star
  1 Pushy hi pressure salesman A. was here, I Only wanted a free estimate as advertised. 2 He Wouldn't leave until I signed. He was in my home for 3 HOURS! 3 He Spoke to his company in Spanish which was rude , since i dont understand Spanish. 4 forced into wrong delivery date. I wanted 4/23 to 4/26 because They i was traveling on 4/29 5 They delivered wrong products on 4/28 & refused to take back the shoddy inferior Wrong items. My daughter was present & told them this is Not what was ordered probably due to lack of *************************** barrier? 6 Installer was advised by their representative to leave. 7 we had an appointment for when I returned from *****. They sent the SAME pushy salesman. He tried to force me to sign his iPad WITHOUT ANY explanation of what was on there. I REFUSED!8 I sent 34 pages of letters ********************** of Palace Interiors *** to *********************** credited me back my $700 deposit. 9) Now Palace Interiors is THREATENING me with COLLECTION AGENCY & LEGAL FEES for the FULL amount of $1400 .Im a senior citizen, this raising my blood pressure& other health concerns I donot want their shoddy inferior WRONG ******************* refuse to take it back.This company is the worst in have ever encountered! Your rating of this company is way off! Please see many many complaints on Yelp . I would appreciate your assistance in saving these items removed from my home & obtaining a RELEASE OF LIABILITY

• Review fromNORALIS F

  Date: 03/12/2024

  1 star
  Two years ago I installed the Zebra Blinds with Palace Interior Design I paid $1150.00 I first had to replaced the Living Room because the material was rotten they said they were given me a discount and I had to paid $450.00 again, like a month ago the kitchen blinds just ripped apart the salesman went and tried to implied that it was my fault and tried again to give me discount, i told him I wasn't spending another ***** on them and las night the one that was replaced in the living room just ripped apart when closing it and i have been a customer of theirs for over thirty years, DO NOT BUY FROM THIS PEOPLE YOU WILL REGRET IT.
  

  Palace Interior Design, Inc.

  Date: 03/18/2024

  Dear **************,
  
  We deeply regret that you have had such a negative experience with that particular material and with our warranty process in general. We take these kinds of situations very seriously and strive to ensure that the satisfaction of our clients is never compromised. Please bring the shades to our warehouse at your earliest convenience and we will replace the material free of charge. We hope you give us an opportunity to change your mind as we are dedicated to providing the best possible outcome for our clients.
  

  Palace Interior Design, Inc.

  Date: 03/18/2024

  Dear **************,
  
  We deeply regret that you have had such a negative experience with that particular material and with our warranty process in general. We take these kinds of situations very seriously and strive to ensure that the satisfaction of our clients is never compromised. Please bring the shades to our warehouse at your earliest convenience and we will replace the material free of charge. We hope you give us an opportunity to change your mind as we are dedicated to providing the best possible outcome for our clients.

• Review fromDolores P

  Date: 02/26/2024

  1 star
  A salesman arrived late/refusing to leave. The form that I signed it was in Spanish and he told me not to worry that he was going to finish it later and that he didnt speak or write any English. When the shades were installed, they asked me if they looked fine? I told them that they looked ok to me, and they told me that I needed to sign on a dotted line that I had accepted it and they didnt provide me with a copy. Then a lady called me asking me if I was satisfied with this product and I told her, yes. I thought, based on my past experiences with many other a companies, that I would have 30 days. ********************************************************************************** the motorized engine. They told me that I would have to pay to repair them. The salesman had told me that he included in the contract that the rolls will not be visible and I was able to see the shades rolls. He advised me that it was not possible to be covered. I told him that I had seen other shades installed and that the rolls were covered, then, he advised me that yes, they could do it for an extra charge. The contract was written first in Spanish in the tablet and later added the English portion which was emailed to me later.

• Review fromDebra S

  Date: 10/03/2023

  5 stars
  Outstanding Company!!!!!!Very professional from the person who did the measurements and helped us with our selection of products, to the very skilled installer who made sure everything was perfect.The customer service department was very attentive and professional, a great team to work with.i would highly recommend this company.

• Review fromStephany M

  Date: 03/09/2023

  5 stars
  I dont usually leave review but im very happy with the way the customer service manager (chris) resolved my problem with the installation of my blind. The blind i bought was measured before my house was done being constructed. The measurements were off when they came to install but he was understanding of the problem and had my blind remade and installed all in the same day. Thank you palace interior for saving the day !

• Review fromNohelia S

  Date: 03/09/2023

  5 stars
  My blinds came out great. I had a bad experience with the company that originally installed them and palace interior sent out a technician by the name of George for a refurbishment service. They re did the entire track on all my verticals and I’m very happy with the service I receive from their new service manager and sales manager.

• Review fromChandra Y

  Date: 03/09/2023

  5 stars
  On a job in ***** and needed replacement blinds in a pinch due to damage from a demo we were doing. ********************* not only saved me but we were able to get the blinds faster than normal and installed before we left the job. Because of her amazing ability to help me out I have returned yet again for help on another job in ***************. She already has someone heading out to take measurements. She is definitely my goto person as is this company for all Jobs in that area. Thanks ***** you are amazing

• Review fromEdwin A

  Date: 03/01/2023

  5 stars
  My experience with Palace Interior was one the that left me impressed with the level understanding and compromise they have with their client when there is a misunderstanding. The original color of the material on my order was not available so my orders installation was pushed back. I had originally asked for my horizontals in rosewood but being that it was on back order they were very prompt in getting back to me about this delay in production. I had understood originally that they would still be able to install the rest of my order and then come back out for the ones on back order. They explained to me that the order would have to wait to be installed until it was all completed. I explained that I could not wait and they were willing to compromise to make two trips to install. Thank you Palace interior and their management team for resolving the problems with my order.