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Business Profile

Oil Changes

Grease Monkey

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Oil Changes.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/17/2024 I took my vehicle to Grease Monkey for a oil ********* vehicle is a 2019 Kia ******** The service was completed. left grease Monkey headed to the grocery store. approximately 5 miles away. about half way there. A noise started to come from my vehicle. got to the store. and as turned to look back at my vehicle. I noticed The Bottom engine cover had fallen down. I immediately called the store. And informed them what happened. was instructed to bring my vehicle back. Took it back. And was told that the dust cover tore away from the bottom, and I was missing some screws. I explained to the young Manager. That the car was purchased new. And through many oil changes over the years. This has never happened. I mentioned to the manager. That while I sat in the car during the oil Change. That I though the bolts were being tightened to much. He said that was not the case. The part in question is pretty much a piece of card board. And if tightened to tight it will cut through. I tried to attach some pictures. it only took one picture. I have reached out to the corporate office. was told the owner would contact me. No contact yet. i have more pictures and video. my next step is to pursue legal counsel. Thank You ******** H ******************** *******************

Grease Monkey is NOT a BBB Accredited Business.

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