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Business Profile

Sheds

Kitto Sheds & Equipment

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/23/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife and I met with Kitto sheds in Aug of 2024 to purchase a metal building for our property. We met with the salesperson ****** ****** and discussed multiple options for design and settled on the one we wanted. We discussed financing terms available through a 3rd party lender as well. We settled on the promotion that was presented to us having flexible payments and fixed APR of *****% for 86 months as long as the balance was paid in the 86 months. We agreed to this. Signed invoices for the purchases and waited for our building to be delivered. When it was installed in September 2024 and the loan was funded we received our statement from the lender showing different terms for the promotion increasing our minimum monthly payment 6 times what we agreed to. We contacted ****** for a resolution and we were advised she would get it taken care of by Oct 14 2024. We patiently waited with no response from the merchant. I began emailing on Oct 14th for updates and after responding once or twice via email saying she would get it taken care of they stopped communication all together and have refused to resolve this issue.

    Business Response

    Date: 11/21/2024

    I do sincerely apologize to the customer for my employee's mistake and will do what the customer would like to resolve their financial dilemma.

Kitto Sheds & Equipment is NOT a BBB Accredited Business.

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