Complaints

This profile includes complaints for SafetyNet Wireless's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  SafetyNet Wireless

  2323 Curlew Rd STE 7B Dunedin, FL 34698-9332

• 

  SafetyNet Wireless

  200 Mansell Ct E STE 105 Roswell, GA 30076-4848

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Safetynet wirrless is probably the worst lifeline/acp provider that I had to deal with.Their website claimed that they provide BYOD (Bring Your *********** ******** That is, they will provide free sim card to qualified customer used in his/her own mobile phone. Because of this, I applied sim card from them. However, after exact one month, the sim card stopped working.I called their offshore customer service and they couldn't even tell me what happened. I requested to talk to their supervisor but there wasn't supervisor to talk to. All they said was to submit a brand new application to start all over again.So I did. Guess what? Exact one month later, the sim card stopped working again. This couldn't BE an coincidence. This was by design to **** off customers. If this is NOT a fake and illegitimate company which steals federal and government fundings, please prove yourself and treat whose in deed with respect and real ********Otherwise, I would plan to also file a complaint to the federal and ********** lifeline/ACP to look into this matter.

  Business Response

  Date: 01/24/2023

  January 24, 2023
  
  Good morning,
  SafetyNet received your Better Business Bureau complaint in
  which you stated that you have received more than one SIM cards from SafetyNet
  that stopped working after exactly 30 days. You would like a new SIM card that keeps
  working.
  SafetyNet apologizes for the problems that you are having
  with our SIM cards. Our Operations Manager, *** ****, called and spoke with you
  explaining that we did have a problem with your SIM/service being disconnected
  after 30 days. Fortunately, this has been resolved on our end and this should
  not happen to you again.  He then
  promised to send a new SIM card out to you and this was done on January 20th.
  The tracking number is **********************.
  
  We sincerely hope that this resolves your problems
  with the SIM cards. Please let us know if there is anything else you require or
  if you have any other problems or questions.
  
  
  
  Thank You,

• Initial Complaint

  Date:01/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want a replacement device (a better phone). This phone is cheap and will NOT work 98% of the time. I got this government phone on 12/13/2022. And after 3 MINUTES IT SHUTS OFF MY CALL.. ALMOST EVERY TIME... AND NOBODY CAN HEAR ME UNLESS I HAVE IT ON SPEAKER... I HAVE CONTACTED THW REPRESENTATIVE THAT SET ME UP WITH THE ****** THAT DOESNT DO ANY GOOD... I HAVE CALLED 611 AND THE 888 NUMBER. I ALWAYS GET AN AUTOMATED RESPONSE AND PUT ON HOLD... NOBODY EVER ANSWERS.... I HAVE EMAILED THE COMPANY AND YET STILL NOTHING. I HAVE CALLED ***** THEY HAVE NO KNOWLEDGE OF MY ACCOUNT. YOU BET THEY COLLECT FROM THE GOVERNMENT FOR IT THOUGH. I WANT THESE PEOPLE TO BE AVAILABLE AND A MUCH BETTER ******. THIS ONE IS JUNK!! AND I WANT SOMEONE TO CONTACT ME! WHAT'S THE POINT OF HAVING A PHONE IF YOU CAN'T USE IT? THEY JUST WANT TO COLLECT FROM THE GOVERNMENT AND NOT HOLD UP THEIR END OF THE DEAL.. IF SOMETHING DOESN'T CHANGE FAST THEN I AM CANCELING THEIR SERVICES AND MOVING TO ANOTHER COMPANY. I WOULD NOT RECOMMEND THESE 2 COMPANIES TO MY WORST ENEMY!

  Business Response

  Date: 01/19/2023

  Good morning,

  
  SafetyNet received your Better Business Bureau complaint in which you stated that you would like a new telephone to replace your current one.

  
  Our Operations Manager, ***************, called and left a message,then emailed you to verify that all the information on your account was accurate. He then promised to send a new telephone out to you, which was accomplished on the same day January 17th.
  
  Please let us know if there is anything else you require or if you have any other problems or questions.
  
  
  
  Thank You,

• Initial Complaint

  Date:12/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Safety net wireless deactivated my number and won't reactivate phone to ******* to a new carrier ******* i need safety net wireless to activate the number for 7 days to port the number to *******

  Business Response

  Date: 12/19/2022

  Good morning,

  SafetyNet received your Better Business Bureau complaint in which you stated that SafetyNet Wireless deactivated your phone number, and you need it re-activated for 7 days so that you can port the number to your new carrier Verizon.

  According to our records, you enrolled with SafetyNet Wireless on September 12, 2017, and on September 27, 2019, you requested to be ported out because you were switching to a new carrier. As a result of your request, your account was de-activated on September 27, 2019.Unfortunately, we no longer have this telephone number available to port out since it has been inactive for over 3 years. You will need to contact your current carrier and ask them to help you with porting out from them. If you do not know who your current carrier is we suggest that you contact ********** Lifeline, and they should be able to give you that information.

  Our operations Manager has left messages and sent you emails at the contact information listed on your BBB complaint but has gotten no response. We hope that you are able to get this resolved with your current carrier.
  
  
  Thank You

  SafetyNet Wireless
  

• Initial Complaint

  Date:11/17/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Having approached safety net wireless for a free phone through lifeline I was approved however I explained to the young lady at the cart that I only need the *** card because I had my own unlocked phone which she gave me when I loaded the *** card into my phone that's *** card was already designated to another woman named ****************** tried to call customer service but because I wasn't ******** they wouldn't talk to me so I want to find out where is the card phone in my name several days later that phone stopped working went back to the same booth oh I'll give you another sim card loaded that *** card in my phone it was already somebody else's name when I asked to speak to a manager or somebody on site with a higher pay grade and individuals I'm dealing with they won't have one they just want to give you customer service *********** that don't understand what you're trying to say they lie to you they put you on hold they hang up on you and you have to speak to a supervisor they say there is no supervisor where is the *** card phone that was issued in my name and how was it that these people at these stands have a stack of *** cards to sell for $10 or whatever they're trying to charge and they have phones to sell this is fraud 100% And this company needs to be brought up on charges for government waste and so forth they're ripping off taxpayers and consumers like me who need a phone don't have one because who knows what their employees are out there doing with people's private information I will give this company one opportunity to apply to me and if I don't like their answer and they don't resolve my issues the first time I will go I'm going to start at the president's ****** to work my way down till they lose their business and somebody's in jail for it

  Business Response

  Date: 11/21/2022

  Good morning,
  SafetyNet received your Better Business Bureau complaint in which you stated that you approached a SafetyNet Wireless Salesperson asking for a SIM card for your telephone, but you were given a SIM card that had someone elses information on it.
  Our Operations Manager, ***************, spoke with you earlier today and verified all the information on your account. He then promised to send out a new SIM card and a tablet to you, and you responded that you were totally satisfied with this.
  
  We are pleased that we were able to solve this issue and help you with your telephone. Please let us know if there is anything else you require or if you have any other problems.
  
  Thank You,

  *****************************

  Operations Assistant

  SafetyNet Wireless
  

  Customer Answer

  Date: 11/22/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******************************* yes I did speak with *** and we had a good conversation I was able to open his eyes onto stuff that was going on with his company they did not know about so as of right now yes we have an agreement in place and I am satisfied up to this point as long as he keeps his word everything is nice sounds like a good man really worked hard to make sure everything was taken care of

• Initial Complaint

  Date:10/03/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Safetynet Wireless (safetynetwireless.com) will not tell me where my replacement phone is they supposedly sent me over a week ago replacing the original defective one sent that lasted only three days. I called them multiple times and am put on hold and never talked to again, I also been hung up on as well as told they'll look into it and contact me with their findings but never have etc. etc.... They provide free basic smartphones for low income people thru the ********** Lifeline Program provided thru ***************** ****************** and need to have their business lincense(es) permanently revoked and charged with business Fraud, Deceptive Trade Practices etc.

  Business Response

  Date: 10/10/2022

  October 10, 2022
  
  Good morning,
  SafetyNet received your Better Business Bureau complaint in which you stated that you requested a replacement telephone over a week ago,but you have not received the telephone as yet.
  A replacement telephone was sent out to you last week October 3, 2022. The tracking number is **********************.
  
  Please let us know if you received the telephone.
  
  
  
  Thank You,
  
  *****************************
  
  Operations Assistant
  SafetyNet Wireless
  

  Customer Answer

  Date: 10/10/2022

   
  Complaint: 18148527
  
  I am rejecting this response because: Every single time I called , which was many, I always asked for a tracking number but literally every single time I was told by Safetynet wireless they don't use Tracking numbers (even though my first phone, that broke after only 3 days and when it did work every single time i had to take out and reinstall the sim card then it wouldn't recognize or my micro sd card at all ever had a tracking number. Everytime I called as well I would be transferred the phone call was disconnected or transferred to another company that had nothing at all with Safetynet Wireless.I'm over 60 years old and Safetynet Wireless has the VERY WORSE customer service I've had in my entire life. I told Safetynet wireless I never received the replacement phone every single time I called. ONLY after BBB got involved did they show a Tracking Number, one that I asked for multiple times was never given once at all.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 10/13/2022

   

  October 13, 2022
  
  Good morning,
  SafetyNet responded to your first Better Business Bureau complaint concerning a replacement telephone, by sending you a tracking number to confirm that the telephone had been mailed out. We have since received your Better Business Bureau response in which you stated that you rejected our letter because you had previously asked for a tracking number but was not given one. We apologize for the confusion and would like you to see the attached document which shows that the telephone has been delivered to you.
  Please do not hesitate to contact us if there is anything else you require.
  
  
  Thank You,
  
  *****************************
  
  Operations Assistant
  SafetyNet Wireless

  Customer Answer

  Date: 10/13/2022

   
  Complaint: 18148527
  
  I am rejecting this response because:
  The 'form' never shows it was delivered at all. I tried to click on the 'link' to see the history but that never was able to open. Likewise when I called so-called customer Service' I was told several times by different people Safetynet Wireless does NOT use Tracking Numbers. On all the other times I talked to other people at Safetynet Wireless I was either hung up on or transferred to another department that never picked up my call no matter how long I waited and even other times when I was transferred to another department after being transferred every time then the call would disconnect.
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/23/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SafetyNet Wireless receives federal funding to provide free or low-cost phones to the disabled, elderly, mentally ill etc. THEY DO NOT PROVIDE THE SERVICE THEY ADVERTISE AND **** THE GOVERNMENT FOR - They have an employee named ***** who usually answers the phone, tries to high-pressure upsell, and if you refuse to buy anything they will either disconnect the call or place you on a hold that they do not answer. I've left my phone running overnight with no answer before. I have a disability and cannot handle the constant harassment about upgrading my plan, and cannot sit on hold for hours every day to keep my phone in service. I have now had no phone for several weeks, they just tell me they sent it "again" and tell me its REALLY coming this time, or what usually happens is they disconnect my call. This has all been recorded and documented by my attorney as well as this letter of complaint has been documented. I can provide the **** attorney info if needed. My supporting info is Audio logs and can be provided. Thank You!

  Business Response

  Date: 09/29/2022

  Attached please find SafetyNet's response to ****************** complaint.

  As stated in the response we have tried to contact ************* via phone and have sent him an email this morning.

  We are very concerned about getting this issue resolved, but need ************* to contact us so we can get this worked out.

   

  Thank You,

  ***************
  

  Customer Answer

  Date: 10/14/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this PROPOSED resolution is satisfactory to me. should the terms be met.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/02/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  One of the safety nets wireless employees used my information to sell a phone of profit of 20 bucks to someone else . I was eligible but the worker lied and used my information. I've tried contacting the company they don't have any department for fraud . This person is still selling phones in front of the business

  Business Response

  Date: 08/25/2022

  Business Response /* (1000, 5, 2022/08/11) */
  SafetyNet received your Better Business Bureau complaint in which you stated that your information was used to sell a phone to someone else, and you would like someone from SafetyNet to give you a call regarding this fraudulent activity.
  SafetyNet apologizes that this has happened to you. As soon as we received the complaint, we reviewed your account and verified that someone else had the telephone. Immediately the account was suspended so that no further activity would occur. If we do not hear from the person using the telephone by Friday August 12th, the account will be made inactive. A representative from SafetyNet Wireless has been calling you at the telephone number you supplied, but there has been no answer and no response to the messages left on your telephone. We will continue trying to reach you.
  Please do not hesitate to let us know if you are having any further problems.
  Sincerely,
  Operations Assistant
  SafetyNet Wireless