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Business Profile

Custom Curtains

Williams Window Treatments, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Custom Curtains.

Complaints

This profile includes complaints for Williams Window Treatments, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Williams Window Treatments, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/27/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased window treatments for my condo and spent several thousand dollars. This was back in October 2023. I made the down payment November 9, 2023 and was told by them that my shades and blinds would be installed around January , 2023 which is when they told me the blinds would be ready. I've been trying to contact them to get them installed. I made multiple attempts to their website, through their phone number, which is still taking messages and through their ******** page. I have not heard a word or received a message from them and I have a lot of money invested in the down payment. I would like to find out if they're still in business . I would like to know if they are still in business or if I need to go somewhere else? How do I go about trying to get my money back? I hope you can help me and if they are scamming people then stop them, thank you.

    • Initial Complaint

      Date:01/19/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased window treatments for my condo and spent several thousand dollars. This was back in October 2023. I made the down payment November 11, 2023 and was told by them that my shades and blinds would be installed around December 22, 2023 which is when they told me the blinds would be ready I've been trying to contact them to get them installed. I made multiple attempts to their website, through their phone number, which is still taking messages and through there ******** page. I have not heard a word or received a message from them and I have a lot of money invested in the down payment. I would like to find out if they're still in business can anybody please help me? The address that they list is a different business. I've got no window treatments since I moved in in September. I would like to khow if they are still in business or if I need to go somewhere else? How do I go about trying to get my money back? I hope you can help me and if they are scamming people then stop them, thank you.

    • Initial Complaint

      Date:01/18/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 09/27/2023 Williams Window Treatments took a deposit over the phone for $5,000.00 for window treaments. Since November we have been unable to get a response from the company, they closed their showroom, and are presumably out of business. We've tried to contact them by email, phone, and visit to the showroom (which is closed down) and all indications are that this business is no longer in operation. Can you help us get our $5,000.00 returned? We have a credit card statement showing the credit card charge.

    • Initial Complaint

      Date:08/14/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased window treats for our home. Spent several thousand dollars. Within the warranty time frame, the motorized blinds ceased to work. Took several attempts to get Williams Windows to service. Since then they have been to our home several times, each time they were unable to complete the repair stating it was a different issue than originally diagnosed. The last time, they took one of the blinds and left a paper blind in its place. That was 5 months ago. We have been trying to reach them for weeks and finally drove by their showroom last week to find it empty. We are now missing a window treatment and left with a paper blind. We would like the original motorized blind returned immediately.

    Williams Window Treatments, Inc. is NOT a BBB Accredited Business.

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