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Business Profile

Fitness Center

Stretch Zone

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Liliana M

    Date: 01/06/2025

    Be
    aware of monthly subscription of $480 which means they won’t ask you (even if
    you didn’t show up for more than a month) if you want to continue and if you
    are ready to pay $480 for something you might have forgotten about. By law
    auto-renewal terms must be explicitly stated, and cancellation processes should
    be straightforward which is not the case with this place. It turned out you
    have to call them, register an account on their website and only then they will
    send you the cancellation link but even then it will be a problem because the
    system doesn’t allow you to register unless you have your ID number for this
    place so I had to email the manager again asking for the ID number. It was a
    process! We never asked to open an account with them, they will open it for you
    making it look like they make a favor and you just need to sign the
    application. When I got the charge of $480 my husband called immediately and
    any other company would refund since the call was done on the day of. But more
    to the story is that I emailed the manager two months prior that we won’t be
    coming since my husband left for couple of weeks and asked him to not charge
    the card again for the next months. The manager gave me an acknowledgment via
    email and did not mention about this process of cancellation and later we get a
    charge of $480 and they called and told me that they are not going to refund!!!
    Unfortunately we brought my husband’s mom 75yo lady there to try the place and
    they charged her card too even if they clearly see that she hasn’t  show
    up for two months now. That is the care for a patient for you. Just sad. As for
    my experience - I went there couple of times  and my neck was hurting for
    weeks. The manager didn’t call back even if I called the office and left the message
    and wrote him the emails. The person that answers the phone pretends to be nice
    but absolutely doesn’t care. He hanged up on me in spite my respectful
    approach. I regret going there so much……

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