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Business Profile

Flooring Contractors

Dunedin Floors & Granite Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Flooring Contractors.

Complaints

This profile includes complaints for Dunedin Floors & Granite Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Dunedin Floors & Granite Inc. has 3 locations, listed below.

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    • Dunedin Floors & Granite Inc.

      1277 Bayshore Blvd Dunedin, FL 34698-4245

    • Dunedin Floors & Granite Inc.

      4340 Flora Ave Holiday, FL 34691-5611

    • Dunedin Floors & Granite Inc.

      5102 W Clifton St Tampa, FL 33634-8012

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/13/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To start with we were over charged , paid ******** for 52 sq ft of granite. They told me I had to buy two slabs .two slabs is way more then 52 sq ft . They installed the first counter top which wasnt satisfactory, so they came out and after discussing the problem they replaced it .in the process of removing the top the damaged two of our brand new cabinets .made numerous calls and emails to get this resolved and I was told by. A person named ******* that I was being hostile in a email. The girl I dealt with was told not to talk or deal with me. Messages left I asked to talk to the owner ************ to get this resolved but he will not return my calls or emails . So we would like the cabinets fixed or replaced . Thank you

      Business Response

      Date: 05/11/2023

      Business response taken verbally by BBB:

      Out of goodwill we purchased using our own money a new slab to cut a new countertop for them to satisfy their request. As the customer did not purchase the slab they are not entitled to the remaining piece. As the customer has treated ** poorly we refuse to do any further work for them, including the bathroom counters they wanted. This was not part of the original contract and as such we are within our right to refuse to do any additional work for this person. As for their cabinets, we were not notified after installing the new countertop that any cabinets were damaged and as it was not reported in a reasonable time after installation we are unable to determine if the damage was caused by our installation or by this complainant due to the time that has passed. 

    Dunedin Floors & Granite Inc. is NOT a BBB Accredited Business.

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