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Business Profile

Bounce Houses

Premier Inflatables Of Ocala LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/08/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has a Christmas light service where they custom cut and install annually. We normally use them for their primary service which is party inflatables, but they mentioned this service last year so we decided to use them since they seemed to be reputable. The initial installation was not great, but we worked through it. This year (2022) they were supposed to contact us after Thanksgiving to schedule a day to come out. We never heard from them so we reached out several times before we finally were able to set a date. On the day of installation they never called nor showed up. The problem is that we were told that they would store our lights in a temperature controlled environment to increase their lifespan, and that we would only need to pay for the labor each year of putting them up. These custom lights were over $1000 dollars, and now they will not answer and have refused to return the lights to us so that we can have someone else install them. On further investigation they dissolved their previous business, and registered under another name.

Premier Inflatables Of Ocala LLC is NOT a BBB Accredited Business.

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