We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Fabric Store

Sew Yours LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fabric Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/12/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/6 ********** went to Sew Yours to return an item & to purchase ***************** for the new handbag ****** is going to make. We have been to the store several times and have had good interaction with the staff. ****** returned the item, fabric was chosen & cut and she picked out the hardware with the assistance of a staff member. There were no issues with our interaction with any of the staff. On 2/7 ****** responded to an e-mail inviting her to attend an event at the Sew Yours store from 2to4 pm on 2/8. She accepted & was excited to be meeting others with sewing skills. On the morning of 2/8, she received a call from ****** ********* who is one of the owners of the store who advised that she was no longer welcome in the store. When she asked why he was not really forthcoming with a satisfactory response. Please note that we have never seen Mr. ********* in the store on our several visits. ****** called the store to get an explanation, but discovered that our landline phone had been blocked. She did call back on her mobile & did get to speak with an individual who was unwilling to identify herself & then promptly hung up. Naturally, ****** is quite upset with this turn of events which also reflects on myself as her spouse. We have had no problems with the staff on any of our prior visits & need a detailed explanation as to the reasoning behind this unreasonable action. We have had experience with the other owner, ******* *********, & other staff members, ******, *************** with no indication of any problems. We feel the ************* management is acting irresponsibly by not providing an explicit reason for their actions. We will appreciate your assistance in this important matter as we did nothing wrong.

    Business Response

    Date: 02/12/2025

    Sew Yours reserves the right to refuse service in accordance with applicable law. This decision is final, and we do not wish to engage further. We consider this matter closed.

    Business Response

    Date: 02/13/2025

    Date Sent: 2/12/2025 4:21:43 PM
    Sew Yours reserves the right to refuse service in accordance with applicable law. This decision is final, and we do not wish to engage further. We consider this matter closed.

    Customer Answer

    Date: 02/13/2025

     
    Complaint: 22917334

    I am rejecting this response because:  What in particular of applicable law is the business citing?  According to the law, we did not do anything that gave them the right to refuse service.

    Sincerely,

    ****** & **** ******

    Business Response

    Date: 02/18/2025

    This decision is final, and we do not wish to engage further. We consider this matter closed. 

    Business Response

    Date: 02/19/2025

    This decision is final, and we do not wish to engage further. We consider this matter closed. 

    Customer Answer

    Date: 02/19/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  It makes no sense to engage further as the company has not been forthcoming as to the exact reasoning behind their actions.  As consumers, my wife and I have an excellent reputation and never have been banned from any retail establishment.  It is a shame that a store can stand behind some vague reasoning with no accountability.

    Sincerely,

    ****** & **** ******

Sew Yours LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.