Reviews

Review Details

• Review fromDoreen Y

  Date: 12/20/2024

  1 star
  My experience with ***** ********, an Allstate employee, was highly unsatisfactory due to his unprofessionalism and lack of client concerns. Despite my attempts to contact him, he did not return my calls. I then reached out to Emery **********************, ******* supervisor, who also did not meet his obligations to his client. This poor investment outcome further eroded my trust in Allstate's ability to provide professional services. Mr. ********************** scheduled a meeting with my mother to facilitate her access to the funds. However, on the day of the appointment, he was unavailable and instead left the necessary paperwork with his staff, though they lacked the proper licensing to provide my mother with information about her account. I found it perplexing that we were given an appointment without anyone being available to address our questions. If my mother had attended the meeting alone, she would have been forced to leave without resolution. I insisted that my mother receive assistance, and the office staff contacted hesitantly contacted Mr. ********************** at his other office. We had to conduct our business via ************. The unorthodox manner in which our financial discussion was conducted led my mother to request that her account be closed. We were then informed that closing the account was advisable, although the implications of this were unclear. When I expressed my disappointment with the annuity's performance over the past seven years, I was told that the circumstances were different at the time. I appreciate the professionalism displayed by the receptionist and ***** ******, who acknowledged my frustration and ensured that my mother received the necessary assistance. It should not be so challenging to access one's funds from a financial institution such as Allstate. My experience with ***** and Emery has been particularly disappointing, and I appreciate the service eventually provided by the receptionist and ***** ******.