Complaints

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• Initial Complaint

  Date:01/18/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  signed contract 8/11/22. & 10/6 gave deposit of $3000. No communication: submitted incorrect plans to .. screwed down plastic tarp. roof leaks at every screw hole. 1/11/23 asked brian s****** for refund. he said it would take at least 90 days and he would not tell me how much.

  Business Response

  Date: 02/07/2023

  In response to the complaint from ******** *******.
  Mrs. ******* signed a contract on August 11th.
  
  To have her patio cover extended and to have an
  additional patio cover built. She put down a deposit of 2,000.00 at which point we started her drawings
  to get her submitted to engineering and permitting. Once drawings where complete Mrs. ******* was
  provided with a copy to submit to her home owners association for approval. Her drawings were then
  submitted to the engineer’s office for review and approval. The engineering was returned to us signed
  and sealed on October 10th.
  
  At which point the permit was applied for. While waiting on the permit to
  be issued Hurricane Ian and Nicole hit Florida at which point Mrs. ******* contacted us stating she had
  damage from the storms and asked us to come asses it. We then provided her with an estimate for the
  storm damages on October 5th.
  
  Mrs. ******* accepted the estimate for the storm damages and signed
  another contract on October 6th And she put a deposit down of 1500.00 on that contract. The permit
  was issued on December 14th. By the city of Port Orange. Mrs. ******* was then put on our schedule for
  

  . Mrs. ******* then called us around January 10t. Stating that she wanted to cancel her contract and wanted a full refund within 3 days. On January 11th Mrs. ******* was called by the owner of S****** Construction and was informed that her work was scheduled for the week of January 16th and that if she did not want the work completed and still wanted to cancel the contract that she would not be receiving a full refund. Mrs. ******* was informed the reason she wouldn't receive a full refund was because of costs that were already incurred for drawings, engineering, and office time for permitting. She was informed that it could take up to ninety days to receive her refund. The owner also informed Mrs. ******* that he would release the permit and engineering to another licensed contractor if she provided one. Mrs. ******* refused to have it released. As for the tarp that was installed on her roof it was installed on her aluminum screen room roof to standard practice after hurricanes and does not guarantee no leakage. Mrs. ******* never once called our office and informed of any leaks after the tarp was installed.

  Business Response

  Date: 02/08/2023

  S****** Construction & Aluminum stands by their first response. In response to Mrs* *******'s rejection I have attached the email from the City Of Port Orange Building Department showing the date the permit was issued which was December 15th. so S****** Construction was off by 1 day of the date in our first response. As for Mrs* ******* stating that her first plot plan was drawn wrong she is correct. The issue in the drawing was addressed, corrected, and submitted for revision which S****** Construction has attached a copy of the correction to this response. As for Mrs* ******* stating that Brian S****** did not know the permit was issued that is incorrect Brian S****** the owner of S****** Construction & Aluminum went to the building department on January 10th to pick the permit up at which time he was informed that their was a hold placed on it by Mrs* ******* and that we could not pick it up. When Brian spoke with Mrs* ******* on January 11th. that is when she told him she wanted a full refund within 3 days or she would take further action. Brian Tried to talk to Mrs* ******* and let her know that we could continue forward with the job as planned for the week of Jan16th because she would not be able to receive a full refund because of the cost already incurred which is stated in our first response. Mrs* ******* still refused and insisted that she wanted a full refund. During that same conversation she was informed by Brian that if she insisted on canceling and using a different contractor that he would release the engineering and permitting to another licensed contractor if she provided one so moving forward she would not have to pay another permit and engineering fee with another contractor but she refused the offer. Mrs* ******* was also told that it would take up to 90 days to receive her refund not 6 months. as for the tarp issue on her screen room The second contract Mrs* ******* signed with us was to repair and to replace the roof on the screen room, as stated in the first response the tarp is not on the house roof. The contract for the roof repair and replacement of roof was attached to S****** Construction & Aluminums first response.

  Customer Answer

  Date: 02/12/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:  Apparently Mr. s****** would rather argue than return my $3500. deposit.  It's now been 5 weeks since my initial request.  This is my last response.  I reiterate the PDF  plot  plan was  never sent to the permitting dept.  The city gave me the "ORIGINAL" filings. plot plan & specs.  They are wrong....

  My next course of action is Dept. of Professional regulations & small claims court and social media.  (game on).  I am anxious to see who the judge; DPR & the consumer agrees with.  Does Mr. S****** target the senior communities.  I'm 75 yrs. old & i live in a retirement community.   All I want is my $3500. deposit back. so I can move on from this horrific ordeal S****** is putting me thru.
  
  
  
  Sincerely,
  
  
  
  ******** *******