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Business Profile

Home Schooling Materials

Lemon Bay Homeschool Explorer Co-Op

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Schooling Materials.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/18/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    9/13/22 signed up & prepaid a $10 deposit to hold my childs spot for a local NEW homeschool group. After a run around with very unclear emailing 9/20/22 pd $69 enrollment / tuition fee once was advised have been accepted into an open spot to start 10/4/22. Since losing all from the recent hurricane I kindly requested a refund for the enrollment fee due to facing Re location from this natural disaster. The replies have been very de humanizing showing lack of compassion by copying pasting no refunds. Those funds however small is in much need now to be allocated elsewhere. Also from the reply those are not ones I want myself or family associated with ********* posts attacking me from their clan members after I simply posted trying to get attention from admins to better share how not family orientated this group is as professionally as I could). When asked about double dipping by keeping my payment yet charging a new family off the wait list they now claim there isnt a wait list yet I have documentation showing otherwise. In writing on fb they claimed they cant provide a refund due to paying the space yet a prior email stated no space was secured due to damage so why cant I have a refund? Also on fb they stated the space returned their funds therefore they should do the same.

Lemon Bay Homeschool Explorer Co-Op is NOT a BBB Accredited Business.

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