We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Major Appliance Dealers

Basil Appliance Sales & Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Major Appliance Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/14/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wifes aunt recently purchased us a fridge from them and it has been defective from the moment we got it. The compressor runs 24/7 and it fails to maintain a safe cooling temperature. When contacted they informed us to make a warranty repair. Flamingo Appliance Service, **** determined the fridge was faulty and needed to order a new compressor, evaporator and condenser for a fridge that is less than a week old. Contacted Basils again and they refused to take a return on the defective appliance. It is putting our food in dangerous levels and we shouldnt have to accept a rebuilt refrigerator at the price of a new one!

    Business Response

    Date: 08/14/2023


     We at Basil Appliance take customer satisfaction extremely seriously and after all our conversations believed that we had shown that we did everything that was in our power to improve the situation that we know is frustrating. We fully understand your perspective and acknowledge that we may not have conveyed our efforts as effectively as we had hoped. We want to emphasize that we are bound by the guidelines set by the manufacturers, which can sometimes limit our options to ensure warranty compliance and prevent any unintended consequences. We're directed that if a unit malfunctions during the warranty period, then the 1st step is to diagnose and repair the unit. So we thought to ourselves what more can we do? You let us know that Whirlpool was sending a repair tech out and it would take approximately a week or so for the appointment. Trying anything we could to help, we reached out to our representative at Whirlpool to see about every and all options we had available. We were advised again that 1st step is sending out a repair tech. What we were at least able to do for you was to convince the manufacturer to send someone out to you the very next day; instead of a week. But with great sadness, we thought we showed that we tried to do all we could do.  I understand you may have not thought what we did was enough or that there was more we could do even after spending a considerable amount of time trying to help, so in that case let us just say that we're very sorry for this situation.
    We are and will always try to continue helping you with this situation until it's resolved. Even if the help is making a phone call or bouncing what Flamingo told you with our service technician that has 30+ years of experience.
    We will continue to and always make efforts to enhance our processes and communication.

Basil Appliance Sales & Service is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.