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Business Profile

Burglar Alarm Systems - Dealers, Monitoring & Service

DB Alarms LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Burglar Alarm Systems - Dealers, Monitoring & Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****, from DB Alarms, purchased and installed a defective security camera system at our home. We experienced numerous problems right from the beginning, including the fact that it sends multiple false alarms to our phone (65 in a 5-hour period, for example). The system has been identified by the manufacturer as defective, and the human detection function does not work. Instead, it picks up cobwebs, bugs flying by, tree branches moving in the wind, and sometimes who knows what. However, we cannot get our money back through the manufacturer because DB Alarms purchased it. DB Alarms has put us off for months, telling us that is how the system works, and refusing to give us our money back.We have complete timeline of events, repeated complaint texts to ****, non-working alarms sent to our phone, manufacturer emails indicating defective system, photos of the system and settings, DB Alarms invoice, our cashed check, and company information. We can provide all of these detailed attachments.

    Customer Answer

    Date: 10/28/2024

    We still have not received compensation for the damaged product that was sold to us and installed by DB Alarms. This is his modus operandi - not responding to any customer service related issues. Next step will be small claims. Thank you for trying.

DB Alarms LLC is NOT a BBB Accredited Business.

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