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Business Profile

Tree Services

A Cleaner Cut Tree Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/31/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired a cleaner cut Tree Service, Owner, *********************************** to do a tree trimming job and a simple landscaping job. He did a decent job trimming the trees, and I have no complaints about that but the landscaping job was truly awful and he didnt do what they claimed to do which was pull up and replace the old matting under the rocks. They simply pulled weeds and dumped the new rocks over the old rocks and matting. Then they broke off one of our sprinklers and never replaced it. I just want to warn others about this business and not to hire them for any landscaping jobs.

    Business Response

    Date: 01/20/2024

    Everyone was happy with when A Cleaner Cut tree service left the jobsite. The gentleman who lives in the home also told us NOT to worry about replacing the sprinkler head. We also do not respond to threatening text messages very unprofessional. If you would have addressed us differently we gladly would have came back and took care of anything that you felt needed to be done. 

A Cleaner Cut Tree Service is NOT a BBB Accredited Business.

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