We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Vacation Rentals

Destination Amelia
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Destination Amelia's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Destination Amelia has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/06/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We stayed in 2 of this company's units. **** *** to begin with and *** next. The first one we stayed in, the air wouldn't go cooler than 78 for 2 days until it kept getting warmer and I was on oxygen and felt as though I couldn't catch my breath. I called and they offered another Unit *** and we could either move that night or the next morning, so we elected to move that evening because of my health issues.They moved us to another unit for the remainder of our stay, the air did work much better but there were several things not provided, little things, but it was like every time we turned around, it was something else! Like no extra blankets and the coffee maker was unusable, so instead of bothering them we went and switched the coffee maker with the other unit and borrowed a blanket also. ***** said on several occasions that we could take our time getting our stuff out because they weren’t going to rent it out because of the Air conditioning being out till Monday. ***** told me that because of the inconvenience of having to move and also it being hot because of the air not working, that they would monetarily compensate us, We were in the first Unit from Thursday pm until Saturday pm and we were in the second Unit from Saturday pm until Wednesday am.
      They agreed to pay us $322.93 and said that they would process it immediately. After several weeks of tagging us along about the refund, I messaged them and they said, oh yeah, we meant to tell you we've decided that three people dirtied both places equally so much so that they would need to charge us extra enough so that they no longer would be able to refund us any money....we have stayed in hundreds of condos, houses and hotels and have NEVER been charged anyextra for anything! We even took out the trash, gathered the laundry and ran the dishwasher before we left, only thing we didn't do is mop and wipe everything down! I have asked for an itemized list of charges for the “extra” cleaning but have not received yet.

      Customer Answer

      Date: 06/07/2024

      The company, after finding out I was asking for documentation of the charges, decided to pay the monies they had originally agreed to refund to me and therefore resolving this issue. Thanks, ***** ********

      Customer Answer

      Date: 06/07/2024

      The company, after finding out I was asking for documentation of the charges, decided to pay the monies they had originally agreed to refund to me and therefore resolving this issue. Thanks, ***** ********

    Destination Amelia is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.