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Business Profile

Public Golf Courses

Tee Times USA, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Public Golf Courses.

Complaints

This profile includes complaints for Tee Times USA, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Tee Times USA, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:03/31/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ******* ********

       

      to get back with me. I am responsible for this trip with my friends and I am looking to resolve this.

      Business Response

      Date: 03/31/2025

      Good afternoon Mr. ********************* you for contacting the Better Business Bureau to make sure that you receive the best possible service. It is our mission to make sure that our customers enjoy their golf vacations and that the only surprises you have are good ones. If for any reason that hasn't been your experience with Tee Times USA, I appreciate the opportunity to make it right. 

      I do see that you have been in communication with ******** ****** in our office. It's unfortunate that Falcon's Fire would not offer your group a refund or credit back for your round. However, since you have been a Tee Time's USA customer for years, ******** let you know that she would give you and your group a credit on your next golf vacation to help make this right for you. She did receive your email last week and is working on the details so that you have everything you need so that you and your group can receive the credit on next year's trip. We hope that this credit, at Tee Times USA's expense, helps restore your faith in our services. You should be receiving the details of your credit from ******** shortly.

      Thank you, Mr. ********* we look forward to setting up your next golf vacation and making it one of the best ones yet!

    Tee Times USA, Inc. is NOT a BBB Accredited Business.

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