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Business Profile

Online Retailer

Pure Impact Group (trading as Shared Pour)

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/06/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 24, 2024, I placed a pre-order for whiskey amounting to $361.97 USD through the sharedpour website. I promptly received an order confirmation (ORDER #***********). By May 9, I was notified via email that my order was being prepared for shipment, with a provided tracking number (******************). Unfortunately, on May 21, I received a cancellation notice from UPS regarding my order. I reached out the same day for clarification via email but received no response. A week later, I attempted to contact a sharedpour representative through the ******* ********* in DC, but they could only forward my details to sharedpour via email. Although sharedpour's website indicates that the order is paid and fulfilled, the track shipment link reveals its cancellation. Today, I sent another email, though I harbor doubts about receiving a reply. To date, I've expended over $350 with nothing to show for it but frustration.

    Business Response

    Date: 06/18/2024

    Customer received item: see attached

  • Initial Complaint

    Date:12/19/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    An order was placed on 12/03/2023. I received notification from the shipping carrier that a label had been created on 12/05/2023. As the status had not changed, I contacted SharedPour @ ************************************************ on 12/12/2023. I did not receive a response; however, on 12/14/2023, I received another notification from the carrier stating that the shipment had been canceled. I, again, contacted Shared Pour, via email, to inquire as to the reason. After no response, I sent a 3rd email today (12/18/2023) and have yet to receive a response. Other than the above email address, the company does not provide any other means of contact. After significant searching, I was able to find, what appears to be the parent company (i.e. Pure Impact Group) for Shared Pour, which operates out of **************** (possibly at ******************************).

    Customer Answer

    Date: 12/29/2023

    The company has shipped the order and I did receive it. Thank you for your help.

    *********************

Pure Impact Group (trading as Shared Pour) is NOT a BBB Accredited Business.

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