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Business Profile

Roofing Contractors

Triton Roofing & Restoration
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Triton Roofing & Restoration's headquarters and its corporate-owned locations. To view all corporate locations, see

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Triton Roofing & Restoration has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:02/27/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Recently, I went into my attic to take down some boxes and found large pieces of shingles throughout my attic. I called the company and was told to take pictures and sign a form stating I would be charged $150 if they come out to the house and my issue is not roofing related,before they would take care of that. I complied on Feb 9th and yet I still have not been able to get the issue resolved. The owner ***** ****** and the Project Mgr **** ****** have ignored my calls. I spoke with someone on the 21st who said he was the Director and he said he would call back and yet he has not.
      I want this stuff taken out of my attic quickly. It is all over the attic and the pieces are not small quarter size pieces as they saw in the video I sent.

      Business Response

      Date: 03/14/2023

      We have spoken with Ms. ******* and can validate some of her concerns therefore we are going to go back to her home and address the issues.

      Customer Answer

      Date: 03/20/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]


      Better Business Bureau:


      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 





      Regards,



      ********** *******




       

    • Initial Complaint

      Date:11/02/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      see Attached document

      Business Response

      Date: 11/14/2022

      We are very disappointed to learn that this complaint was filed.  The last visit to Ms *********** home resulted in our project manager, on his hands and knees, cleaning the storm drain in the street in front of this home.  He also cleaned pavers that were dirty but were never brought to our attention on any of the previous visits.  We have tried our bet to help Ms ********* with the work done in her home with the material provided.  There were many issues with the choice of the tile (the one she wanted was discontinued and we did everything to find a close match) but she was given the final say on all material choices.  We have offered to finalize the invoice and give a credit on the work not completed if she will sign a document giving us full release from the job.  We have made many trips to her home with her changing her mind constantly, but we wanted to do what it took to help her and make her happy.  **** ***** has had many conversations with Ms ********* and it was our understanding that she agreed with the final assessment of us cleaning inside and giving a credit on work not done along with us picking up the material that we purchased and that was not used.  We want to settle this without any further issues and will do what it takes to make her happy.  We are finished with our contracted work and will issue a refund with her signature on the release.

    Triton Roofing & Restoration is BBB Accredited.

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