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Business Profile

Patio Enclosures

South Florida Screen and Patio, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Patio Enclosures.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***************** came to our house for estimate after hurracaine *** damage. We accepted his contract. He wanted 50% down on contract and promised to start few days later. We gave him a check, 50% down, on 1/7/2023. He cashed immediately. He never came to our property to do the work or refused to send the money back. We had multiple correspondence with **** regarding returning the money back or coming back to our property to do the work. All attempts were unsuccessful. We still don't have our 50% deposit back . He had no intention coming back. We had not seen him since the date we gave him the deposit. Please help us solve this nightmare.

  • Initial Complaint

    Date:08/17/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The owner of the business excepted the task of building my back roof/pergola. He came over and took measurements and gave me an estimate. He asked for a deposit and I gave it to him in cash that day. He said he was going to get the required materials and start that next week. The next week came and he never showed. I texted called and texted him. No response. At this point with no work and no responses I just want my money back so I can move forward with someone who is actually going to do the job. He finally responded a few different times saying he has the money and is going to give it back to me but it has been two weeks now and I still dont have it.

South Florida Screen and Patio, LLC is NOT a BBB Accredited Business.

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