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Business Profile

Tech Support

RHL Operating Solutions, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/04/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11-18-2022 I wrote a check to RHL Operating Solutions, LLC for $539.68 for the ********* Antivirus computer software for email protection, wireless network security, blocking web infections, password protection, browser security, etc. When we called them for help on March 7, 2023, I spoke with a technician named ********************* who is from a different country. I had trouble understanding his words. So when he transferred me to his supervisor, *****, I was under the impression it was going to cost $5.** for this service. But no, they wanted to install another virus protection (for the internet, they said) for $500 + dollars. I protested because I thought we were covered for that with the first $539.68, but they said the coverage we had was only for the computer, not for internet problems. They said they had already installed the "software" because I had approved it. (That was the misunderstanding of the dollar amount from *****.) ***** then told me that uninstalling the "software" would cost the first technician (*****) the amount out of his paycheck or be fired. Those were the only two options. When I protested that, he hung up on me. In addition, after that first installation in November, I started receiving junk email, first in my junk folder; now they are also coming to my inbox (a lot of them every day). I think I've been scammed. I'm pretty sure this scamming company has sold my email address to entities around the world. The company's file number is L21000138515. The Registered Agent on file for this company is ******************* at **************************************************************. The only email address I could find is ************************** Phone ************.

    Customer Answer

    Date: 11/07/2023

    Hello ********,

    The refund from RHL Operating Solutions has been credited to my account as of today, November 7, 2023.  All scam reports should be cancelled.

    Thank you,
    *******************

  • Initial Complaint

    Date:03/09/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11-18-2022 I wrote a check to RHL Operating Solutions, LLC for $539.68 for the ********* Antivirus computer software for email protection, wireless network security, blocking web infections, password protection, browser security, etc. When we called them for help on March 7, 2023, I spoke with a technician named ***** who is from a different country. I had trouble understanding his words. So when he transferred me to his supervisor, *****, I was under the impression it was going to cost $5.** for this service. But no, they wanted to install another virus protection (for the internet, they said) for $500 and something dollars. I protested because I thought we were covered for that with the first $539.68, but they said the coverage we had was only for the computer, not for internet problems. They said they had already installed the "software" because I had approved it. (That was the misunderstanding of the dollar amount.) ***** then told me that uninstalling the "software" would cost the first technician (*****) the amount out of his paycheck or be fired. Those were the only two options. When I protested that, he hung up on me. Also after that first installation in November, I started receiving junk email, first in my junk folder; now they are also coming to my inbox (a lot of them every day). I think I've been scammed.The company's file number is L21000138515. The Registered Agent on file for this company is ******************* at the address I've listed in ************, **.I hope I've given enough information. Please contact me by email if more is needed.Thank you,*******************

RHL Operating Solutions, LLC is NOT a BBB Accredited Business.

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