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Business Profile

Used Appliances

Key Largo Discount Depot INC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Appliances.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 2, 2023 I purchased a used stove from this company for a rental property. The tenants moved in on March 10th and shortly there after told me that two of the burners would work only on high even when set to low. We contacted the store owner who said he wasn't feeling well and would get to it when he felt better. In the middle of April he went and told the tenant to place the switch/knob very very low setting and it seemed to work for a couple of days. Then it stopped working and only worked on high no matter where the switch was placed. We informed the owner and he said if I wanted it fixed I would have to bring the stove to him. It was guaranteed for 3 months. I called him and left a voicemail stating that is was guaranteed and he needed to come out and fix it or I would get it fixed and charge him. I called *****'s All Appliances and they replaced two large switches for $267.50. I paid $260 for the stove.

Key Largo Discount Depot INC is NOT a BBB Accredited Business.

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