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Business Profile

Acting Classes

Ultimate Performer

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Acting Classes.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/01/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    February 23, 2025 We signed a contract for service that would be provided. During the week of August 5-10, Ultimate Performer was to provide a full week of music classes with professionals with an opportunity to perform the music for agents on the sixth day. We are now being told (April 30, 2025) that the music portion will not be provided at all. We are being offered acting classes in place of music classes. We have contacted them for a refund. They are refusing. We have the contract and we have the email stating that the service is no longer available for the week of August 5-10 in the **/** area.

    Business Response

    Date: 05/08/2025

    Thank you for the opportunity to respond to Ms.Hudsons concerns. We would like to clarify that Ultimate Performer has consistently acted in accordance with the agreement made with the client.  As such, we have been fulfilling all obligations as promised. 

    It appears our client submitted her concerns to the Better Business Bureau prematurely, likely due to a misunderstanding of the timeline or process involved, and what was included in her agreement with us.  At the time she filed her communication with you, we were actively working on her familys behalf, consistent with what was initially communicated to the client, and following through on the terms of our agreement. Since then, having corresponded with Ms. ******* we know the situation to be settled. In a joint resolution, the original payment made by the client for her program, is now back in her possession and we consider this matter resolved from our end.  I have attached the aforementioned correspondence with our client.

    We are always committed to clear communication and customer satisfaction, and we regret any confusion that may have led to this complaint. We remain available to answer any further questions, and we wish the client the very best in all of her future endeavors. 

    Thank you, kindly.
    ****** *******

Ultimate Performer is NOT a BBB Accredited Business.

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